Adam J. Stass, Partner and Managing Director of WebsiteAlive Presents “Enhance Customer Service and Boost Online Sales Through Live Website Chat”

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“Enhance Customer Service and Boost Online Sales Through Live Website Chat” was the topic of a recent presentation by Adam J. Stass, Partner and Managing Director of WebsiteAlive.

“Enhance Customer Service and Boost Online Sales Through Live Website Chat” was the topic of a recent presentation by Adam J. Stass, Partner and Managing Director of WebsiteAlive. Stass spoke at PACnet ’12 as part of a panel discussion, New Ways to Generate Revenue and eCommerce Tips, where attendees heard best practices and new revenue generating opportunities to reach new customers, sell more tickets and protect their eCommerce channels. Stass’ presentation focused on ways to enhance customer service and boost online sales through live website chat integrated into an ecommerce platform.

PACnet brings together hundreds of peers, organizations, and partners within the Paciolan community to inspire ideas, collaborate, and network for professional and personal growth. Founded in 1980, Paciolan is the leader in venue enablement, powering ticketing, fundraising and marketing technology solutions for leading organizations across North America.

Stass began the presentation with an overview of best live chat practices as well as statistics regarding websites with and without live chat. He then continued with examples from sports teams and venues including Phillips Arena and Atlanta Hawks; Comcast Spectator--owner of the Philadelphia Flyers and the Wells Fargo Center; Cleveland Browns; New Jersey Nets; Infineon Raceway as well as a discussion on their partnership with Ballena Technologies’ and how Seats3D and Alive Chat work together so sports fans can “see” the view from their seats and, at the same time, chat with seating experts online if they have any questions before they buy.

He also talked about how teams are able to reach fans via live chat through social media marketing efforts by implementing live chat Facebook and Twitter specific promotions. He explained, “Teams have spent significant time and money to create the ultimate fan experience both in the arena, website and social media efforts. The same way they have ticket reps. working games and interacting with fans in the arena, they need the same effort when fans come to the website or visit their Facebook fan page. Live Chat provides that in real-time.”

Alive Chat allows website visitors, email recipients, banner ad viewers or social media contacts to connect to company representatives and have their questions answered instantly by clicking on an Alive Chat button or link embedded on a website, email, ad, Twitter account or Facebook fan page. Alive Chat is fully hosted on WebsiteAlive’s secure servers, which means there is no equipment to buy and no software to install. If you have an Internet connection and a web browser, you can use Alive Chat. And, with Alive Chat Mobile, which is included at no extra charge in all versions of Alive Chat, you can take your chats on the road with Internet-based mobile phones and chat with your website visitors just as you would from your desktop.

Compatible with both PCs and Mac, Alive Chat is 100% customizable. Without any special programming knowledge, you can easily brand your Alive Chat windows with your logos and color schemes to match your company’s design, giving your customers a fully integrated experience.

For more information or to add WebsiteAlive’s Alive Chat to your website, contact WebsiteAlive at 888-696-4513, email them at sales(at)websitealive(dot)com or visit them on the web at

About WebsiteAlive—

Since 2004 Alive Chat software from WebsiteAlive has been the leader in cross-platform/cross-browser Live Chat support. Alive Chat software provides instant, real time chat between company support representatives and their customers. Cost effective for every market segment, Alive Chat software works on any computer with a standard web browser and Internet connection as well as Internet-based mobile phones, to increase leads and sales, reduce shopping cart abandonment, support costs and phone calls as well as increase customer satisfaction and loyalty. Used and trusted by more than 11,000 web and mobile sites including Royal Caribbean Cruises, Ltd., Acxiom, Bridgestone Golf,, Loews Hotel, Shadow Creek Ranch, Ooma, Bluehost, Magellan Jets, Dallas Mavericks, NY Knicks, Denver Nuggets, Boston Bruins, Philadelphia Flyers, Toronto Maple Leafs, The San Francisco 49ers, Seattle Seahawks, LA Galaxy and NY Red Bulls to name a few, WebsiteAlive’s industry-leading Alive Chat technology platform provides one of the best online Live Chat solutions available today.


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Morrisa Zimmeth
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