...expanding our hours to help customers when they are actively searching for storage just made sense.
Omaha, NE (PRWEB) February 29, 2012
On Thursday, March 1st the USstoragesearch.com Self Storage Call Center will expand its hours of operations and operate 24 hours a day, 7 days a week. USstoragesearch.com has long been the largest online storage directory and the only independent storage directory that has its own internal call center. With the expanded hours of operation it will now also become the only independent storage directory operating a call center on a 24/7 basis.
Brian Bremer, Director of Operations for the USstoragesearch.com Call Center, stated that, “Consumers are no longer shopping 9-5 for self storage. We see significant web and phone traffic at all times of the day so expanding our hours to help customers when they are actively searching for storage just made sense.”
The USstoragesearch.com Call Center differentiates itself by operating purely on a pay-for-performance basis. Storage facilities using the call center do not pay a base fee for the services provided. Instead, customers only pay a small reservation fee each time the Call Center produces a credit-card secured storage unit reservation for their facility. “With a pay-for-performance model we can easily show members the return on their marketing dollars,” said Mike Jones, Vice President of Operations for USstoragesearch.com. “What makes this model work even better for our clients is that each reservation is secured by a credit card deposit, which has led to a move-in rate for our reservations of better than 90% on average for our members."
USstoragesearch.com currently takes phone calls from approximately one-half of its member base. The phone calls are generated not only by the members’ storage facility listings on USstoragesearch.com but also from:
- Roll-Over Phone Calls – the call center will take all calls that are not answered at the storage facility at any time of the day. This ensures operators aren’t missing potential sales calls when an on-site manager is away from their phone.
- After-Hours Phone Calls – USstoragesearch.com takes all calls after a storage facility’s on-site office closes, effectively allowing storage operators the ability to keep their office open 24/7.
- Phone Calls From All Other Marketing Sources – many storage operators will use the call center to measure the effectiveness of other marketing sources, like print, radio or TV ads. The USstoragesearch.com call center has the ability to track the effectiveness of each individual marketing source for its members and provides monthly reports to members on how each marketing channel is performing.
- The USstoragesearch.com Self Storage Network – a network comprised of dozens of partner sites like Storage.com and StorageUnit.com that allow consumers looking for storage to reserve a unit online or by phone.
“Not all of our Call Center customers use all of the services we offer,” Jones said. “Members can choose to have us answer just roll-over calls, after-hours calls or calls from other marketing sources, they choose which calls are answered by our call center.”
“There will be no changes that existing members of the call center need to make,” said Bremer. “All existing services will continue as they have with the added bonus for current members of having calls answered 24/7 added on top.”
For more information about call center services offered by USstoragesearch.com members can visit http://www.usstoragesearch.com/call-center/ or call 866-880-0742.
USstoragesearch.com is a trusted storage partner; serving the storage industry with aggressive and cost-effective online Self Storage Marketing. Established in 2004, USstoragesearch.com is the self storage industry leader with the largest and longest standing storage directory with the largest member base, featuring over 18,000 member facilities. Storage customers using the USstoragesearch.com online reservation network, which includes high-quality partner sites like http://www.storageunit.com, & http://www.storage.com, search real-time available storage units by facility location, unit size, property features and specials. Customers have an easy way to find, compare and securely reserve storage by credit card in minutes. These real-time reservations have been proven to convert to paying rentals for member facilities more than 90% of the time. Follow USstoragesearch.com on twitter @USstoragesearch for the latest news and information in the storage industry.