Beyond the improved customer experience, Webgrain has saved us countless hours internally with the automated reporting features from the portal. Daily tasks that used require us hours to complete will now only take a few minutes.
(PRWEB) February 28, 2012
Global Travel Alliance provides educational trips in over 40 countries. Working with public and private schools, colleges, churches, and businesses, trips can range from 8th grade trips to Washington D.C. to outdoor adventures in the rain forests of Costa Rica. With such a variety of trips and diverse groups, there are many details for each traveler and staff before, during and after the trip. Each trip is customized and it starts with getting the right information collected and organized for the travelers and parents, as well as Global Travel Alliance staff.
Webgrain Inc. was tapped to customize a new customer portal that improves the customer experience and communication between Global Travel Alliance and each student, parent, school and business. The database collects and every detail from group travel arrangements and payment schedules down to the last detail about room and board and food allergies.
With a single point of access, travelers can view and maintain up-to-date information on their account. Webgrain developed dashboard summaries, custom reporting, advanced search and drill down features to give all parties the information needed at-a-glance or in deeper detail. The new portal is user-friendly, secure and provides a logical workflow process. It provides customers interactive and organized way to view itineraries, select payment plans, obtain account information and make payments.
“From some of the kids, these trips are a once in a lifetime experience. We are dedicated to making the entire experience hassle-free and memorable. This process starts online with all of the pre-departure details. We see this new portal as a great way to improve our communication, maintain regular contact and help generate immense pre-trip excitement,” stated Brian Mathis, National Director of Sales & Marketing. “Beyond the improved customer experience, Webgrain has saved us countless hours internally with the automated reporting features from the portal. Daily tasks that used require us hours to complete will now only take a few minutes. Operationally, this is huge step for us,” Mathis continued.
About Webgrain Inc.
Founded in 2010 with offices in Billings and Bozeman Montana, Webgrain is a full service web design, database development, e-commerce solution and website hosting company. Webgrain grew rapidly by providing custom solutions for their clients and now has clients across the nation. Customers range from Fortune 500 customers and government projects to small local businesses.
An experienced group of web developers, database programmers, designers, copywriters and project managers have all joined together to ensure that every project gets the attention to detail required for visitors to the site and optimum functionality behind the scenes.
A specialty for Webgrain in online directories, which is evident in their local partner project called billings365.com. The popular directory is a supported by local bloggers and local advertisers, it features events, dining, movies, music, nightlife, lifestyle, and recreation content for the Billings, Montana area.
Thriving on the mix of businesses, the Webgrain team takes their projects from the sprout of an idea to fruition. Webgrain provides custom solutions that achieve any sized organization’s specific goals- whether it is to inform, sell, or better service customers.