“The new chat system is a lot easier to use and makes interacting with customers much more convenient,” Alyssa Duncan, Marketing Coordinator said.
Amarillo, Texas (PRWEB) February 29, 2012
Interactive 360, Inc. launches a new chat system that enables its employees to interact with customers online in a faster and easier way. The new chat system Interactive 360, Inc. is using is called Chat360 and it is powered by a company called Whoson.
“The new chat system is a lot easier to use and makes interacting with customers much more convenient,” Alyssa Duncan, Marketing Coordinator said. “The system allows us to communicate with customers a lot quicker and answer all of their questions very quickly.”
The new chat system replaces Contact At Once, another chat system that Interactive 360, Inc. employees were using.
With the new software Interactive 360, Inc. employees can track the moment a visitor arrives on their website. They can also monitor each page they visit; this allows the employees of Interactive 360, Inc. to better communicate with the visitors. Employees of Interactive 360, Inc. can invite visitors to chat with them by sending them in invitations to a chat. Typically the customers are the ones that initiate the conversation but with the new tool, the employees are able to be very proactive in engaging the customers.
“We are setting more appointments now than before when we were using the older chat system,” Duncan said. “This a positive experience for both the customers and for us, the employees.”
With the new chat feature potential customers can visit the website and connect with a real person instantly. This saves the visitor time and stress especially if they can avoid driving a long distance.
Interactive 360, Inc. chose this system because it will enhance their initial meeting with customers and increase the confidence of customers because they are chatting with a real person and not an automated machine. Chat360 will also enhance sales by creating appointments over the Internet at the click of the mouse.
Interactive 360, Inc. is a digital marketing agency that focuses on Interactive Marketing. They focus on your "everything online" while you focus on creating profit. Their goal is crystal clear: to help companies increase their lead volume, phone calls, walk-in traffic, and ultimately sales. Interactive 360, Inc. specialized in automotive web sites design and development, E-commerce site designs. They also offer search engine optimization and pay per click services for the automotive industry. Visit Interactive 360, Inc. or call toll free 888-762-7407 for more information.