Introducing Olery Feedback: A New Way to Get Real-Time Feedback and Better Reviews

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World’s first real-time, on-site feedback tool for the hospitality and leisure industry.

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Getting and acting on feedback from guests has proven to be a challenging and often daunting task - until now. Olery Feedback helps hospitality and leisure managers satisfy their KPIs by driving a higher response rate and generating more quality feedback.

Olery (http://www.olery.com), a leading provider of reputation management software for the leisure and hospitality industry, today announced the launch of a pioneering technique to obtain feedback from guests in real-time. Olery Feedback (http://www.olery.com/feedback) is the world’s first on-site feedback tool that lets hospitality and leisure companies easily solicit real-time feedback from guests in just 30 seconds, and removes many of the challenges that are typically associated with getting guest feedback from traditional paper comment cards or online surveys sent post-visit. Guests can access Olery Feedback anytime and anywhere from a variety of devices including laptops, smartphones and tablets.

“The hospitality industry is more competitive than ever before and there is an obvious need to improve guest satisfaction and increase profitability. Getting and acting on feedback from guests has proven to be a challenging and often daunting task - until now,” said Kim van den Wijngaard, CEO and co-founder of Olery. “Olery Feedback helps hospitality and leisure managers satisfy their KPIs by driving a higher response rate and generating more quality feedback. It also provides them with the opportunity to immediately address issues on-site, and turns guests into ambassadors.”

Olery Feedback features and benefits include:

  •     Real-time actionable insights from guests
  •     On-site guest feedback through multiple devices – laptops, smartphones and tablets (in-room entertainment added soon)
  •     Guest experience response from a variety of locations – the comfort of their room, the lobby, the restaurant, or anywhere they choose
  •     Easy to integrate and completely online – no hardware or software required
  •     Instantly publish feedback to your website with the push of a button
  •     Create guest surveys from our extensive library of pre-defined questions available in 10 languages

Olery Feedback is used by independent hotels, hotel chains, boutique hotels, holiday villages, and bed and breakfasts, and provides a sophisticated, timely way for guests to give feedback that can be acted upon immediately to ensure guests have the most memorable experience possible.

Sign up for a free, 30-day trial of Olery Feedback or learn more at http://www.olery.com/feedback.

About Olery
Olery (http://www.olery.com) helps turn guests into ambassadors. The Olery suite of comprehensive products and easy-to-use tools for the leisure and hospitality industry intuitively turn real-time guest feedback, online reviews and social media feedback into actionable business intelligence. Our customers use Olery Feedback, Olery Reputation, Olery Groups, and the Olery Review Sites Database to track the success of operational improvements, to increase quality guest feedback, to develop new marketing channels via social media, to provide better customer service, and to drive incremental revenue. Our customers include leading hotels such as Boscolo Hotels, InterContinental Hotels Group, Okura Amsterdam, Van der Valk Hotels, Carlton Hotels, Best Western anjavascript:void(0);d Hampshire Hospitality.

Founded in 2010, Olery is a privately held company based in Amsterdam, The Netherlands. Follow us on Twitter or learn more at http://www.olery.com.

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Mindy M. Hull

Mindy M. Hull
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