STELLAService Highlights Companies Of All Sizes With Top Customer Service

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Smaller retailers prove their customer service can compete with some of the most well-known brands.

Less than 5% of the thousands of retailers rated by STELLAService are awarded the ELITE seal.

STELLAService's customer service ratings level the playing field by highlighting companies of all sizes that offer top service. Online retailers don’t have to be giant corporate megastores or household names to offer ELITE customer service.

Still, the ELITE rated stores are rare and represent only those few internet retailers with outstanding customer service across each phase of the online buying process. You can trust that your experience as a customer is of the upmost importance to these "customer-obsessed" companies.

The roster of STELLAService ELITE stores includes several retailers that rank among Internet Retailer's Top 500 largest retail websites, such as 1-800 CONTACTS, American Eagle,, Eddie Bauer, J. Crew, Target and Williams-Sonoma. But, there are also stores outside the Top 500 that are offering ELITE customer service.

Less than 5% of the thousands of retailers rated by STELLAService are awarded the ELITE seal. Sites outside the top 500 that delight customers every day with exemplary customer service include:

About STELLAService
Dedicated to helping consumers make more informed online shopping decisions, STELLAService is the first and only independent provider of customer service ratings for online retailers. The company leverages a nationwide network of full-time mystery shoppers to evaluate each site across more than 350 metrics, ensuring findings that are unbiased and true to the shopping experience. STELLAService data has been featured in outlets such as Time, SmartMoney, Consumerist, and CBS Money Watch. Based in New York City, the company also publishes reports and other research to help companies worldwide improve their service operations. For more information, visit Follow us on Twitter at @STELLAService. Like us on Facebook at


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Ty McMahan
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