Ski Patrols Go Digital as TrailCheck Launches New Incident Report Management Software

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New technology poised to replace current paper-based methods.

“Paper reports can be incomplete, filled out incorrectly, hard to read and then on top of that lost, misplaced or destroyed. TrailCheck ensures that the reports were thoroughly completed and are accessible when needed."

With today’s public launch of TrailCheck (http://www.Trail-Check.com), ski resorts can now create secure, electronic ski patrol incident reports that are more accurate, efficient and accessible than the traditional paper-based systems in wide use today.

In successful beta testing since the start of the 2011-2012 North American ski season, TrailCheck’s browser-based software reduces resort liability and improves document management by standardizing the report completion process, identifying gaps in information collection and securely storing reports for easy access.

“Paper reports can be incomplete, filled out incorrectly, hard to read and then on top of that lost, misplaced or destroyed,” said Kevin Schmitt, a partner in the Lebanon, N.H.-based TrailCheck LLC. “If a ski patrol’s response to an incident was to ever be called into question, either by a customer or a court of law, TrailCheck ensures that the reports were thoroughly completed and are accessible when needed.”

Key TrailCheck features include:

  •     Ability to sort reports by skier ability, patroller, trail, terrain, injury type and more (important in analyzing patterns for potential operation and training improvements);
  •     Automatic forwarding of reports to management once completed by patroller;
  •     Printable in NSAA formats;
  •     Patient and patroller signature data capture;
  •     Secure, encrypted and backed up data; and,
  •     Robust technical support services.

TrailCheck has undergone extensive beta testing at three New England ski areas near the company’s headquarters – Bolton Valley and Mad River Glen in Vermont and Dartmouth Skiway in New Hampshire – and the positive results have given the company the green light to make the service available to other resorts.    

At Bolton Valley, TrailCheck has made it easier for ski patrol managers to perform a number of important duties.

“The database and reporting system allows us to identify high incident rate areas as well as types of injuries seen in specific areas,” said Keith Chase, Bolton Valley’s ski patrol and safety director. “And the ease of retrieving completed reports from the database has reduced time and costs for reviewing incident histories.”

One of the major focuses of the TrailCheck team throughout the development process was making the software as user friendly for ski patrollers as possible. “If a new system is too difficult for patrollers, who at many resorts are volunteers, it’s going to meet resistance from them and in the end, not get used,” said Schmitt. “We designed the whole process with the patroller in mind.”

And according to at least one report from a beta testing site, that focus on the ski patroller paid off.

“One of our oldest, most experienced patrollers, a guy who just got his 35-year service award, came to me the other day and said ‘I love this new computer system. It's so much easier than doing it on paper,’” said Matt Fulton, ski patrol director at Dartmouth Skiway. “That’s when I knew the patrollers were going to do just fine with it.”    

To learn more about TrailCheck, visit http://www.Trail-Check.com, email sales(at)trail-check(dot)com or call (802) 448-0991.

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Justin Campfield
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