AMS Imaging Presented Diamond Support Award From Hyland Software

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Recognition highlights dedicated commitment to customer service and support

AMS Imaging, a leading provider of Document Management and Business Process Automation Solutions and Services, has been recognized by Hyland Software with their prestigious Diamond Support Award. Presented at the 2012 Team OnBase Conference, the award recognizes OnBase partners who have shown an outstanding commitment to Customer Satisfaction and invested in making sure the OnBase community is supported with the highest level of technical excellence.

The Diamond Award is based on specific criteria measuring the areas that help drive technical expertise and providing exceptional customer service. It requires at least a customer retention rate of 95% or better measured through annual renewals and customer satisfaction surveys. In addition, it requires multiple Solution engineers to be certified in OnBase installation, workflow, and design and development.

“OnBase is at the core of nearly every solution we deliver, and we are proud to be an OnBase Authorized Solution Provider. Being recognized with the Diamond Support Award is a testament to the professionalism and expertise of every member of our Implementation and Support Team,” said Jim McKenney, CEO of AMS Imaging. “We appreciate Hyland Software’s recognition, and this honor is especially important to us because it reflects our customer’s satisfaction in our services, which is our primary objective at all times.”

The Authorized OnBase Solution Provider community is an exclusive team of more than 300 Hyland partners. They provide expertise and hands-on support for OnBase, as well as the many complementary technologies that make up ECM solutions. Providers work with Hyland to give customers the highest level of technical support. And they get continuous OnBase training and the backing of Hyland, a highly respected channel-friendly vendor.

About AMS Imaging

AMS Imaging is New England’s premier enterprise content management solution provider and a leading Authorized OnBase solution provider. Established in 1971, and headquartered in Rhode Island, AMS offers end-to-end ECM solutions including consulting services, software, digital scanning equipment, and production scanning services to help companies of all sizes reduce costs and improve efficiency. We pride ourselves on exceeding customer expectations by providing technical and business expertise that continually delivers value for our clients.

About the Hyland Software solution, OnBase
For more than 20 years, Hyland Software has been dedicated to meeting organizations’ needs for document and process management with OnBase, an enterprise content management (ECM) solution suite. As OnBase has evolved through consistent product innovation, it remains focused on automating business processes that depend on documents, content and people to operate more effectively.

Tailored for departments and comprehensive for the enterprise, OnBase is designed to grow with organizations, whether it chooses an on-premise or software as a service (SaaS) model. OnBase enables more than 10,600 organizations to be more efficient today and into the future. Leveraging more than 300 Authorized OnBase Solution Providers, Hyland’s partner network, these organizations span 61 countries.


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Cindy Bialy

Jim McKenney
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