CruiseOne Certified A World-Class Franchise By The Franchise Research Institute

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CruiseOne has received World-Class Franchise® certification from the Franchise Research Institute® and FranSurvey®.

The recognition comes after an independent survey was conducted by the Franchise Research Institute of CruiseOne’s 485 franchisees (of whom a total of 232 responded). A control sample of 200 franchisees was randomly selected for detailed study and 68.5% of this group completed to survey. The survey was designed to determine the level of franchisee satisfaction within the CruiseOne franchise system.

"Using confidential surveys to understand franchisee opinions is vital to building a successful franchise brand," said Jeff Johnson, founder and CEO of the Franchise Research Institute. “CruiseOne relied upon our unbiased, third-party research to obtain honest feedback from their franchisees, in order to help maximize franchisee sales and profitability.”

The survey asked CruiseOne franchise owners to rate their franchisor through a series of questions in categories such as overall growth potential, quality, support and communication.

Among the responses received from CruiseOne franchisees:

  •     97% gave a positive grade to the overall quality of the franchisor.
  •     99% gave a positive grade to the initial training supplied by the franchisor.
  •     97% gave a positive grade to the ongoing training and supplied by the franchisor.
  •     100% gave a positive grade to the overall communication between home office personnel and franchisees.

“High scores from franchisees, when obtained confidentially, are evidence that a franchisor consistently meets or exceeds expectations. CruiseOne understands this concept and they work diligently to improve services they provide to their franchisees,” said Johnson.

“At CruiseOne, we strive to provide training, communication and support that meets the high demands of our franchisees but, just as importantly, continues raising the bar within the travel industry and franchise community,” said Dwain Wall, Senior Vice President and General Manager of CruiseOne. “This type of certification is a true honor. Franchising is competitive and we believe this designation speaks volumes about our commitment to ensuring the continued success of entrepreneurs who choose to join the CruiseOne family.”

The CruiseOne franchise satisfaction results are available:
About CruiseOne:

CruiseOne, the nation's leading home-based franchise travel agent network, was founded in 1992. The company is part of World Travel Holdings (WTH), the nation’s largest cruise retailer, and has relationships with every major cruise line and many tour operators. As a result, CruiseOne offers travel agents the highest commissions possible, while offering consumers the lowest possible pricing. CruiseOne is consistently recognized for its efforts, including being named Norwegian Cruise Line’s “Elite Travel Partner of the Year,” Royal Caribbean’s “Partner of the Year,” Celebrity Cruises’ “National Account Partner of the Year” and Carnival Cruise Line’s “Travel Partner of the Year.”

About the Franchise Research Institute®:

Franchise Research Institute® and FranSurvey® were founded in 2002 to study and promote franchise excellence. As a full-service research firm focused on franchising, we perform franchisee satisfaction research in the U.S. and internationally. Existing franchisees (as consumers of the franchise system) can evaluate their franchise as a business opportunity. World-Class Franchise® opportunities must demonstrate that they are endorsed by their franchise owners through scientific, confidential, third-party surveys.

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For more information contact: Kristine Graham, Project Manager, The Franchise Research Institute,
800-410-5205 or Kristine(at)FranchiseResearchInstitute(dot)com.

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