South African Public Works Company, TCTA, Sets Big Data Management Standard - Reduces Support Costs by 60%

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TCTA had a Big Data management nightmare on their hands with steadily increasing support costs. However, by implementing a Best Practice solution they managed to bring down support costs by 60% and are now setting the standard for data protection and data management.

Our user data increased by 1200% over the space of 3 years.

IT overheads, especially for large enterprises, have seen significant growth over the past few years. The cost of managing Big Data, the proliferation of mobile technologies and Bring Your Own Device and the increase in Cyber Security threats in the corporate space have made the role of the CIO vastly more complex.

IT departments have also suffered larger bandwidth and storage costs, and with the requirement to keep up with new Operating Systems and ensure interoperability, large-scale PC refreshes and other resource intensive projects can be a necessity.

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TCTA is the Trans-Caledon Tunnel Authority - a South African state-owned entity that works to finance and implement bulk raw water infrastructure in the Southern African region. They had a data management nightmare on their hands - “Our user data increased by 1200 percent over the space of three years,” says Nikesh Maharaj, Network and Infrastructure Specialist .

In order to successfully manage such a dramatic increase in data (and the additional future increases expected), TCTA needed to find a solution that would allow central management of user data, whilst optimizing use of its limited bandwidth and storage infrastructure. Ultimately, they had to control and reduce IT support costs, whilst finding a solution that offers operational efficiencies and assists in protecting their business critical data.

The problem experienced at TCTA is certainly not unique, The 2011 Data Loss Survey illustrates how IT managers and CIO’s are finding it increasingly difficult to manage and protect user data. In 2011, over 50% of companies lost data.

At TCTA, their script-based backup policy was a significant factor in their inability to effectively manage data. It proved to be a “complicated, labour intensive method of managing user data.” Maharaj stated.

By introducing Cibecs, a data backup and recovery solution built for enterprise environments, TCTA was able to cut data recovery time by several hours per incident – often representing a real time and support cost saving of between 500 and 1000%.

“It’s not just the post-installation cost saving that impressed us,” says Maharaj. “The actual roll-out was quick and simple – with guidance provided by Cibecs’ on-site IT support.” Nikesh further states that users have largely been oblivious to the Cibecs agent running on their PCs.

Maharaj offered insight into some of the features he says have made the biggest impact, and that he believes companies suffering from Big Data challenges should invest in.

  •     Simplicity: Data restores should be quick, easy and secure. Reducing support costs and resources required. This also simplifies required OS upgrades or PC refresh projects.
  •     Bandwidth and Storage use: It’s vitally important to optimize Bandwidth & Storage use, which aids IT in meeting its budgetary obligations while delivering improved network up-time.
  •     Data Security: With attacks on corporate secrets and confidential data becoming increasingly common, secure data encryption safeguards user data, while central reporting indicates exactly who did what, when and why.
  •     Central Control: Allows IT to enforce user data backup policy – and this should be automated. This ensures that the business centrally controls what is backed up from laptops and desktops.

“In short this backup and recovery solution has helped us dramatically reduce IT support (both in real cost and time needed) to endpoint users, while delivering an effective and simple way to manage our rapidly increasing user data footprint.
The added benefits, such as aiding us in proving regulatory compliance in terms of data security and overall business continuity preparedness, make Cibecs an indispensible asset to TCTA.”

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