Major National Retailer Taps ServiceCentral For Asset Management

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Leading brand now reaping the benefits of the industry’s best fulfillment, exchange, and repair processing solutions.

ServiceCentral Technologies, the leader in hosted reverse logistics, service and repair management software solutions, today announced that a Fortune 50 national retailer is using the company’s asset management and retail infrastructure support.

By leveraging the impressive flexibility and robust configuration of the ServiceCentral core product, the Atlanta-based company is able to create custom workflows with inventory functions that support internal asset management programs, a growing cost saving initiative for companies with IT and other equipment deployed across a larger number of locations.

According to an operations manager at one of the retailer’s service centers, “We selected ServiceCentral for their expertise in the service and repair industry, “out-of-box” software functionality, speed of implementation and customer service/support capabilities. ServiceCentral has helped us better track assets and reduce operating costs, while vastly improving the deployment and reuse of our technology assets.”

This national retailer recently opened a new centralized technology service center and is now using ServiceCentral’s service management solution for in-store support infrastructure management. The service center uses ServiceCentral’s SaaS offering to track and manage the return, repair, exchange, seed stock, parts inventory and fulfillment of IT assets including laptops, smartphones, scanners, printers and thin clients across its many retail locations, distribution centers and corporate offices.

“Providing an easier way for businesses to leverage their supply chains is at the core of everything we do,” says Steve Teel, president and CEO of ServiceCentral. “We are very excited to work with one of the giants in the retail world to provide better insights to their supply chain operations and positively impact their overall business and bottom line.”

Started in 2011 as part of a corporate initiative to reduce the overall expense of information technology asset management, service and repair, ServiceCentral’s service management solution has proved to be a success.

Teel continues, “Bringing service and repair management in-house as a cost savings strategy is a practice we are seeing more and more companies adopt.”

ServiceCentral Technologies, Inc. provides hosted reverse logistics, service and repair management software solutions that enable companies to transform their aftermarket product service chain into a profit stream. Our software solutions enable businesses to configure unlimited customizable workflows that will track products and capture key performance indicators through every phase of aftermarket services from returns, exchanges and warranty entitlement to repairs, inventory and asset management.

About ServiceCentral Technologies, Inc.
ServiceCentral provides web-based reverse logistics and service management software solutions that enable businesses to streamline workflows and track product returns, warranty, service, repairs & parts through the entire post sales service chain. The software suite is for use anywhere service and repair activities occur including repair depots, authorized service centers, service counters, retail stores, call centers, and online channels. Established in 1991, ServiceCentral has spent more than 20 years acquiring deep, practical knowledge of the unique requirements and challenges facing the after-sales service and repair of product in the Telecom, Cellular/Wireless, Cable/MSO and Consumer Electronics Industries. ServiceCentral is a private company headquartered in Atlanta, Georgia, USA, with distributors in Europe, Latin America and Asia Pacific. For more information, please visit http://www.servicecentral.com.

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Jennifer Kapala
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