By automating the phone channel and providing a web-based live chat feature, customers have more options to have problems solved and questions answered without speaking to a live agent.
BALTIMORE, MD (PRWEB) March 06, 2012
Velaro, the multi-award winning live chat software-as-a service (SaaS) provider for contact center and sales and marketing customers, and Angel, a leading provider of enterprise-focused, cloud-based Customer Experience Management solutions, have joined up to host an hour-long webinar on Wednesday, March 14 from 2:00-3:00pm EDT, on how to effectively enhancing customer relations through both live chat and phone.
Because over half of all customer experiences take place across multiple channels at any given time, trying to reach a customer service representative can often times be a challenge and frustrating to customers. By automating the phone channel and providing a web-based live chat feature, customers have more options to have problems solved and questions answered without speaking to a live agent.
In this webinar participants will learn how to:
- Delight customers by communicating through multiple channels to improve the customer experience
- Optimize customer relations by lowering attrition rates and generating qualified, low cost sales leads any business can hope for
- Improve the bottom line, close more business and enhance the productivity of a support team
- Use of live chat and phone to enhance customer relations while also increasing the efficiency and productivity of a support team
To register, please go to
Founded in 2000, Velaro is an established leader in click-to-chat, click-to-call, and intelligent engagement. Velaro’s online chat software won independently rated live chat awards in '05, '06, '08, '09, '10 and 2011. With 99.98% uptime guaranteed, companies currently benefiting from Velaro's solutions include Dell, Pfizer, GM, LG Electronics, Blue Cross Blue Shield, HTC, Lillian Vernon, MarketStar, and Experian. Learn more about Velaro & live chat software for websites at http://www.velaro.com
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