indeni Tailors Next-Generation Monitoring for MSP Service Offerings

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indeni for MSPs enables Managed Service Providers to take full advantage of indeni’s proactive security monitoring software to broaden their IT management solutions

Our system provides MSPs with a range of unique tools and capabilities to ensure unprecedented stability and performance for their customers’ network security infrastructure, while also offering unrivaled visibility to the end users

indeni, the leader in network security infrastructure monitoring, today announced its differentiated offerings for Managed Service Providers (MSPs), indeni for MSPs. indeni has adapted the system’s next-generation monitoring capabilities to provide MSPs maximum value in providing indeni as a service to their customers.

“indeni is truly a generation ahead of existing monitoring capabilities, and Managed Service Providers can now use indeni to provide a significantly richer network maintenance offering and far more competitive SLAs to their customers over non-indeni enabled MSPs,” says Elad Ben-Meir, VP Products and Strategy at indeni. “Our system provides MSPs with a range of unique tools and capabilities to ensure unprecedented stability and performance for their customers’ network security infrastructure, while also offering unrivaled visibility to the end users.”

indeni is a proactive monitoring system that flags a wide range of potential issues, before they occur, while providing the end user with all the required information to both pin-point the issue at hand and carry out best practice remediation steps.

One major advantage to MSPs of using indeni, is that it enables Managed Service Providers to overcome a common issue with first-time customers; trust.

“A crucial first barrier for new customers adopting Managed Services or Cloud based services is trust," says Benjy Gilbert, Business Development Manager at indeni. "Providing end customers with sufficient visibility, both into their network’s performance and the value their MSP is adding, is the first step toward building such trust. Using indeni, our MSP clients can see the entire security infrastructure and the status of every device in real time as well as historically, and open up that information to their customers,” Gilbert adds.

MSPs can also produce scheduled reports to simply illustrate SLA target performance, the issues encountered and fixed, compliance with baseline configuration requirements and much more.

Crucially, indeni for MSPs can function as a first-level support system with an immediate response time - alerting for potential problems as well as notifying users as to who is handling the alert and when it is resolved.

What this all means is that users are constantly “in the loop” regarding the current state of their network security devices. “This bolsters trust in the MSP’s capabilities and allows their own customers to focus on core business functions instead of troubleshooting the network,” Gilbert adds.

indeni of course also provides MSPs with all of its core benefits of its next-generation monitoring, chief among them a significant decrease in required maintenance and troubleshooting time in identifying and remediating issues. Armed with indeni's next-generation Advanced Monitoring suite, MSPs can drastically cut down on the number and severity of issues their customers face; and greater network stability means not only happy customers, but also enables the MSP themselves to focus resources on proactive work, such as gaining and supporting an even larger customer base.

“indeni for MSPs is an ideal solution,” says Ben-Meir. "It offers features that significantly broaden an MSPs monitoring and administration capabilities, as well as vaulting service providers over that all important trust hurdle. And MSPs need not worry about future-proofing their monitoring either - the system not only covers a huge range of devices already, but is being upgraded for new signatures, vendors and devices every month, as well as evolving to combat emerging issues. With indeni, MSPs and their customers will never have to worry about being left behind.”

More information on the company and its security operations monitoring solutions can be found at http://www.indeni.com.

About indeni:
indeni’s solutions are the first to provide true proactive monitoring for network security, giving network administrators an intuitive tool set that cuts setup times from hours to minutes and alerts IT staff to errors before they become a problem.

indeni’s next-generation monitoring covers a range of vendors and devices, from the likes of Check Point, Juniper, Fortinet and more, as well as including extra features such as device backup and device explorer, and interfacing directly with NMS solutions from vendors such as HP, IBM and CA.

Founded by software and information security experts with decades of IT experience in businesses from startups to Fortune 500 enterprises, indeni's solutions derive from years of observing IT professionals around the world struggling with similar problems. We are committed to providing highly intuitive, user-friendly solutions which represent our motto – knowledge and simplicity.

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Elad Ben-Meir
indeni Ltd.
1-917-410-8102
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