“Disruption” was Top Trend for Automotive Claims and Collision Repair Industries in 2011

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CCC’s 2012 Crash Course report explores the impact of world events, new technologies and severe weather patterns on the industry’s supply chain, repair and insurance costs and CSI.

CCC Information Services Inc. announced today the availability of its annual Crash Course report, which explores the key trends and business drivers impacting the automotive claims and collision repair industries. CCC, the leading provider of software and services to the auto physical damage industry, compiles Crash Course by drawing upon its extensive data warehouse of auto claims and repair information.

“’Disruption’ is the central theme for the 2012 Crash Course report, because it, more than any other concept, defines how a broad range of factors impacted the automotive claims and collision repair industry,” said Susanna Gotsch, Lead Analyst for CCC Information Services Inc. “Some disruption is good, if you consider how technology has interrupted otherwise linear processes and made us more efficient. However, other disruptions such as the devastating tsunami in Japan, the flooding in Thailand, and the significant catastrophe activity in 2011, negatively impacted the entire parts supply chain, depleting inventory and driving up costs.”

The 2012 Crash Course report examines these and other factors, including the continued impact of the global economic meltdown of 2008, and the many technology innovations changing consumer expectations, and provides insights as to how repairers and carriers can continue to compete in today’s environment.

For a copy of the 2012 Crash Course report, please visit: http://www.cccis.com and click on the News & Insight link.

CCC Information Services Inc.
CCC brings together what matters most - insight to make the best decisions, connections into the largest auto claims network and superior productivity through an innovative single platform. Founded in 1980, CCC is the nation’s leading provider of advanced software, workflow tools and enabling technologies to the automotive claims and collision repair industries. Its client base includes more than 350 insurance companies and more than 20,000 repair facilities. CCC also delivers the most comprehensive, best-in-class industry insight by leveraging data captured from the millions of transactions processed through its network, and the forward-looking, trusted advisor perspective of its people. You can find out more about CCC Information Services Inc. by visiting the company’s web site at http://www.cccis.com.

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