Overland Park, Kan. (PRWEB) March 07, 2012
WorkSpace Contact Center Solutions, the contact center services division of WorkSpace Communications™, a leading cloud provider of Microsoft Lync™ Unified Communications solutions, now offers businesses an affordable, efficient way to help put America’s returning veterans to work. The company’s WorkSpace Warriors Initiative will utilize United States Armed Forces veterans working virtually from their own homes to provide client companies with sales, service, support or other call center services. As part of the initiative, WorkSpace has also qualified for participation in the Wounded Warrior Project™ (WWP) Warriors to Work™ program, an important initiative aimed at putting veterans returning from duty in Iraq and/or Afghanistan back to work.
“In evaluating our capabilities as the only business process outsourcing (BPO) service provider exclusively utilizing the Microsoft® Lync™ platform, we realized that we have the perfect platform to give our returning heroes the ability return to the workforce through our virtual environment. We are committed to providing employment opportunities for the brave men and women returning from duty in Afghanistan or Iraq, and their families -- opportunities that allow them to work from their own homes. We’re very pleased to have qualified for the Warriors to Work program, and consider it an honor to be part of such an important initiative,” said Mike Tripp, President of WorkSpace Communications.
The WorkSpace Warriors Initiative enables clients of all sizes to:
- Participate nationally in assisting veterans from across the country and their families in getting back to the workplace
- Leverage a large, highly-committed and skilled workforce which may be distant from their existing centers
- Share in the Work Opportunity Tax Credits through the VOW to Hire Heroes Act of 2011
- Benefit from WorkSpace’s nationwide, voice-enabled unified communications platform which is uniquely integrated with the Microsoft® Lync™ platform
“There are any number of service alternatives we can provide for our clients depending on their business model and goals,” says Bryan DiGiorgio, CEO of WorkSpace Communications. “We can meet their needs on multiple fronts. At the most basic level, we offer a solution that enables companies to provide their customers with world-class service utilizing some of the best and brightest our country has to offer.”
The WorkSpace management team has in-depth experience from both client-side and contact center environments, and works with each client to understand their needs and develop the operational structure and solution that meets them. Services range from at-home agent support and customer experience measurement to consultative expertise and analyses, centralized operational governance and best-practice processes in staffing, call reporting and forecasting. This comprehensive portfolio of contact center solutions enables WorkSpace to offer clients the benefits of efficient, well-run domestic contact center solutions – all while helping to put our returning heroes to work.
For more information on the WorkSpace Warriors program, please visit http://www.workspacecommunications.com/workspace-warrior/.
About WorkSpace Communications
WorkSpace Communications, headquartered in Kansas City, is a leading cloud-based, software-as-a-service office infrastructure and services provider. Its voice-enabled unified communication and collaboration platform delivers enterprise-class voice services with a nationwide footprint and is uniquely integrated with the Microsoft® Lync™ platform. Workspace Communications’ cloud services range from hosted VoIP, email, audio/video conferencing, and web-based desksharing, to Microsoft® SharePoint and virtual private servers. Through its contact center division, WorkSpace Contact Center Solutions, the company delivers a number of solutions ranging from in-center and at-home live agent support, centralized call center and vendor management, and managed support services. The combination of Workspace Communications’ services enables the company to support its clients in reducing costs, driving productivity and enabling mobility. Visit http://www.workspacecommunications.com for more information.