We want these Awards to act as a catalyst for further service improvements by celebrating what is good, and inspiring new ideas that will help grow the economy and ensure that the UK prospers
(PRWEB UK) 7 March 2012
Between them, the finalist organisations represent turnover in excess of £224bn and employ more than one million people. They are proving the tangible business benefits of focusing on customer service in terms of business strategy, design of products and services, and training and development of their people.
“In these uncertain economic times our entrants have shown that their organisation is committed to their customers at the very highest level,” says Institute chief executive Jo Causon.
She added: “They are differentiating through service, placing customers at the heart of their business strategy and securing a bright future for their employees by doing so. We want these Awards to act as a catalyst for further service improvements by celebrating what is good, and inspiring new ideas that will help grow the economy and ensure that the UK prospers.”
The UK Customer Satisfaction Awards recognise and reward organisations who are delivering excellent and innovative service to meet their customers’ needs and enable their organisations to thrive.
UK Customer Satisfaction Awards 2012 winners and finalists:
LV=, winners of Objective HR Employee Engagement Strategy of the Year
BMW (UK), winners of Kcom Customer Feedback Strategy Award
BT, winners of Eptica Best Use of Social Media and Communication Strategy Award
A Suit That Fits, winners of Barclays Customer Focus Award – SME
Homebase, winners of Interactive Intelligence Best Application of Technology Award
Barclays Wealth, winners of The Leadership Factor Best Customer Satisfaction Strategy Award
Simplyhealth, winners of Mystery Shoppers Customer Commitment Award
East Riding Leisure, winners of Lithium Customer Satisfaction Innovation of the Year
Bottomline Technologies, winners of Nutricia Quality Service Provider of the Year
Aviva, winners of Aba Quality Monitoring Customer Focus Award - Large Enterprise
Wendy Richardson, director customer care at Boots, winner of Asda Customer Service Leadership Award
A full list of the finalists in all categories can be found at http://www.ukcustomersatisfactionawards.co.uk
About the Institute of Customer Service
The Institute of Customer Service is the professional body for customer service whose primary purpose is to lead and raise customer service performance and professionalism.
It is the authoritative voice of customer service and a catalyst for all those whose focus is on the delivery of world-class service experiences.
The Institute is a membership body with a community of more than 370 organisational members - from the private, public and third sectors - and around 7,000 individual memberships.
For more information about the Institute of Customer Service go to http://www.instituteofcustomerservice.com
For further information contact Brian Weston, director of marketing and communications – brian(dot)weston(at)icsmail(dot)co(dot)uk. Tel: 01206 216180 or 07585 603446