At One Year Anniversary, Hawaii Tsunami Teaches Tech Lesson

Share Article

When your staff is responsible for Hospice patients and a natural disaster creates havoc in traditional communication systems, having the technology to communicate reliably is a must. A year after a tsunami hit Hawaii, the lessons are still fresh in the mind of Bristol Hospice’s CEO Christie Franklin.

Suncoast Solutions

Suncoast Solutions

The one thing that I remember most about last year’s tsunami emergency was the access to our information. Even from across the ocean we could remotely assist them in Hawaii.

A year after a devastating tsunami leveled parts of Japan and a less damaging wave washed over the shores of Hawaii playing havoc with land based phone systems, the lessons learned about technology, communications and providing comfort to patients are still fresh in the mind of Christie Franklin.

As CEO of Bristol Hospice, she remembers the impact of the tsunami on Hawaii’s shores and her need to stay in touch with her staff no matter where they were located on the islands. Her sole focus was on the well-being of her patients, and the ability to make contact with her staff was a necessity.

“With utilities down and the ensuing chaos,” says Franklin, “communication in and out of the state was minimal. The day the tsunami hit the islands, I was able to keep in touch with my staff, receive updates on patient conditions and communicate with affected families.”

The value of technology had never been so crystal clear. The benefit of utilizing software from Suncoast Solutions enabled Franklin to keep connections open through mobile devices. Suncoast Solutions hospice and home health care software captures all clinical, financial and administrative data related to the patient and organizes it into one consistent record accessible to all users across multiple service lines.

“Having access to patient information and family contact information was a key element,” says Franklin. “Suncoast Solutions software allowed us to prioritize those patients with the most need in our system. You recognize the importance of that function more during an emergency than you do on a day to day basis.”

For Franklin even though a year has passed, the day a tsunami threatened her staff and patients remains a crystal clear memory.

“The one thing that I remember most about last year’s tsunami emergency was the access to our information. Even from across the ocean we could remotely assist them in Hawaii. When your patients span from Hawaii to Georgia and you are sitting in Utah that is a really good feeling.”

About Bristol Hospice, LLC
Bristol Hospice, LLC locations provide a bridge in the continuum of care delivery system; focusing on the pain and symptom management related to end-of-life needs. The company’s focus is on providing a family centered approach in the delivery of hospice services throughout its local communities. Bristol Hospice, LLC, currently operates in California, Utah, Hawaii and Georgia. For more information visit: http://www.bristolhospice.com.

About Suncoast Solutions
Suncoast Solutions is the leader in software solutions for hospices and homecare companies nationwide. Our home care software suite is built from our experience and best practices. Our culture-rooted solution is process focused, giving you instant access to patient history and status and the ability to manage clinical, financial and administrative activities from one consistent record accessible to all users across all services lines. For more information visit: http://www.sncoast.com.

Share article on social media or email:

View article via:

Pdf Print

Contact Author

Daryl Umberger
Visit website