Nonprofit Practitioners Can Improve Performance with PerformWell™

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First Comprehensive Online Resource that Helps Nonprofits Measure Outcomes, Manage Performance and Continuously Improve Service Delivery

“PerformWell was created to ensure consistent, quality service delivery, improve client outcomes and justify funding,” said says Elizabeth T. Boris, the founding director of the Urban Institute’s Center on Nonprofits and Philanthropy,

Nonprofit practitioners will finally have an online resource that provides tools for managing program performance more effectively. PerformWell, which launched on March 6, provides research-based information about program outcomes, performance indicators, measurement techniques and questionnaires, and performance management strategies that lead to delivery of higher quality services.

Developed by the Urban Institute, Child Trends and Social Solutions, PerformWell leverages research findings that have been synthesized by experts in nonprofit leadership and organizational management. Unlike infrequent external evaluations, the new site helps program staff conduct ongoing internal performance management, which involves real-time data collection and analysis, and is used to guide the continuous improvement of the organization.

“It is very difficult for many nonprofits to manage performance effectively, because they lack the right tools, training and knowledge to track outcomes, measure performance and improve their programs based on these efforts,” says Elizabeth T. Boris, the founding director of the Urban Institute’s Center on Nonprofits and Philanthropy. “PerformWell was created to ensure consistent, quality service delivery, improve client outcomes and justify funding.”

“As the funder community is more apt to invest only in programs that work these days, nonprofits need to rise to the challenge armed with the resources they need to operate effective programs,” said Steve Butz, CEO, Social Solutions. “PerformWell will provide nonprofits with the information they need to be more performance driven.”

"Imagine how many more communities, families and individuals could be helped in this country if all nonprofit organizations in the nation were working at peak performance," said Kristin Moore, senior scholar, Child Trends.

Additional content, including interactive features such as webinars and tutorials, will be added to PerformWell in the coming months. The new portal will also be upgraded based on direct user feedback, which will be solicited on an ongoing basis.

About The Urban Institute
The Urban Institute is a nonprofit, nonpartisan policy research and educational organization that examines the social, economic, and governance challenges facing the nation. It provides information, analyses, and perspectives to public and private decision-makers to help them address these problems and strives to deepen citizens’ understanding of the issues and tradeoffs that policymakers face. Since its inception in 1968, Urban Institute researchers have been at the forefront in designing and promoting performance measurement and management techniques.

About Child Trends
Child Trends is a nonprofit, nonpartisan research center that studies children at all stages of development. Our mission is to improve outcomes for children by providing research, data, and analysis to the people and institutions whose decisions and actions affect children.

About Social Solutions
Social Solutions, Inc. is the leading provider of performance management for human and social services organizations. We pride ourselves on connecting efforts to outcomes, people to social services, and service providers and communities to funders. The company’s Efforts to Outcomes (ETO™) software goes beyond case management, and enables public, private, and nonprofit organizations to collaborate, save time, and improve service quality and effectiveness. Thousands of service providers, collaboratives, funders, evaluators and government organizations use ETO software as they work with over 4 million participants each day.

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Matt Langan
L&R Communications
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