Together we are now able to offer our clients a full suite of best-in-class customer and social relationship management solutions, which help our customers strengthen their brand, improve customer engagements and ultimately deliver results
Columbus, OH (PRWEB) March 08, 2012
At the 2012 Astute Solutions Customer Conference, Working Solutions was awarded the “Fast Start Recognition Award.” This award was in acknowledgement of the virtual call center and hosted solutions provider’s early achievements in a recent partnership with Astute Solutions.
Each year the Astute Solutions Customer Conference brings together many of the industry’s best and brightest customer service professionals, allowing them to interact, explore and exchange customer interaction ideas. This year, Astute Solutions presented Working Solutions with the “Fast Start Recognition Award” in honor of a successful closing of a major Astute SRM deal. An achievement made more impressive due to the relatively short period of time Astute Solutions and Working Solutions have been partnered together
In a partnership dating only back to the latter part of 2011, Astute Solutions and Working Solutions have been able to extend a full suite of best-in-class customer care solutions to their client base. By leveraging Working Solutions’ award-winning WS iNet hosted contact center platform and Astute Solutions’ flexible and robust product suite, these customer interaction offerings now encompass a host of leading contact center, knowledge management, social, and mobile application solutions.
“I have been excited about our partnership with Working Solutions since day one, and I am encouraged by this early success,” says Chris Kiminas, Vice President, World Wide Sales and Marketing. ‘‘Our objectives are ideally aligned with those of Working Solutions, and we look forward to the expansion of our relationship with them.’’
“Our partnership with Astute Solutions has been a great asset for us and our customers,” says Tim Houlne, CEO of Working Solutions, “together we are now able to offer our clients a full suite of best-in-class customer and social relationship management solutions, which help our customers strengthen their brand, improve customer engagements and ultimately deliver results.”
About Astute Solutions
Astute Solutions enables the customer experience management strategies of industry-leading companies around the world. Its customer relationship management, contact center, social CRM, and mobile customer care solutions enhance customer retention, inspire advocacy and increase operational efficiency. With Astute's solutions, organizations transform cross-channel customer feedback into actionable insight that drives continuous improvement, innovation and competitive advantage. Through high quality, proactive and personalized interactions, they build meaningful and long-lasting customer relationships. To learn more, visit http://www.astutesolutions.com.
About Working Solutions
Working Solutions improves return on investment and controls costs for contact centers by providing groundbreaking results through the right people and technology delivered at the right time. Working Solutions’ services include Agents OnDemand®, experienced at-home agents; WS iNet®, a call center cloud technology platform; and PostQ, a comprehensive social media management and engagement tool. Founded in 1996, Working Solutions is now a leader in home-agent call centers and virtual call center technology that delivers first-class results that exceed those delivered in traditional in-house or outsourced call centers. For more information, visit http://www.workingsolutions.com.