HomeServe USA Assures Oregon Residents of Legitimacy of Water Service Line Protection Plan

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HomeServe USA, a premier provider of emergency repair service plans, assures consumers that its Water Service Line Protection Plan is not a scam. HomeServe estimates one million homeowners nationwide will suffer water service line emergencies in 2012, and Oregon homeowners, among those in other cities, are now provided protection against unexpected repair costs.

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"Our mission is simple: to educate homeowners about their responsibilities and offer a solution that protects them from the hassle and expense of unexpected home repairs to ensure peace of mind.” - Tom Rusin, CEO, HomeServe USA

In response to statements by local municipalities, consumer groups, and media outlets in the State of Oregon, HomeServe USA, a premier provider of emergency repair service plans, assures consumers throughout the State that its Water Service Line Protection Plan is not a scam. HomeServe has over 1 million customers nationwide that have one of its emergency service repair plans offered under the HomeServe brand or through partnerships with 25 of the nation’s leading water, gas, and electric utilities.

“The fact is, we service customers on average, every two minutes of every day,” said Tom Rusin, Chief Executive Officer, HomeServe USA. HomeServe currently protects more than one million homeowners across the U.S. from the unexpected expense of emergency repairs not covered by basic homeowners insurance or by a local utility service. “A great number of homeowners don’t realize they are responsible for repairs to their water line on their property, and many also assume their local utility is responsible for the cost of a burst water line between their house and the street. Unfortunately for the homeowner, that is usually not the case.”

According to a 2011 national survey conducted by GfK Roper Custom Research, nearly 50 percent of homeowners surveyed were not aware they are responsible for repairs to the water line on their property. Further, the report goes on to state that one-third of all homeowners responding actually assumed their local utility was responsible for the cost of a burst water line between their home and the street.

No Obligation, Direct Mail Offer:
HomeServe is offering its Water Service Line Protection Plan to homeowners via a no-obligation direct mail offer. The company ensures that all of its mailing materials comply with direct mail regulations, and do not indicate any affiliation or endorsement of a community or utility, unless a formal partnership exists. This plan provides consumers thousands of dollars in coverage for a low monthly fee. When enrolled in the program, customers have access to a 24-hour emergency hotline that will dispatch a contractor to make any necessary repairs. Further, HomeServe USA builds and maintains a network of local, licensed and qualified contractors in the areas it serves. Contractors are screened and assessed before joining the HomeServe network and making any repairs at a customer’s home. And the work is guaranteed. Over 200,000 customers received service in 2011 and 96% of those surveyed would recommend HomeServe to their friends and family.

"Our mission is simple: to educate homeowners about their responsibilities and offer a solution that protects them from the hassle and expense of unexpected home repairs to ensure peace of mind,” concluded Rusin.

About HomeServe
HomeServe USA Corp (HomeServe) is an independent provider of emergency repair service plans. The company was established in the US in 2003 and has grown to protect over 1 million homeowners across the US against the expense and inconvenience of water, sewer, electrical and other home emergencies. HomeServe dedicates itself to being a customer focused company offering best practices in marketing and service. For more information about HomeServe, please go to http://www.homeserveusa.com
Editorial Contact, HomeServe: Beth Crisafi/Lauren Weybrew, Gibbs & Soell Public Relations, 212-697-2600, bcrisafi(at)gibbs-soell(dot)com or lweybrew(at)gibbs-soell(dot)com, Myles Meehan, 203-356-4259, HomeService(at)homeserveusa(dot)com

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Beth Crisafi

(212) 697-2600 x1227
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