We chose the Aastra MX-ONE to replace our legacy PBX because of the competitive costs, flexibility and associated applications this new call manager offers.
Dallas, TX (PRWEB) March 12, 2012
Gartner, a world leading information technology research and advisory firm has included the Aastra MX-ONE® call manager for medium and large enterprises in its ‘Critical Capabilities for Corporate Telephony’ report.
Gartner provides major use cases detailing the functions that managers and planners should look for along with scores for vendors' solutions based on the specific functions most critical to each use case. This report also includes recommendations for users to consider such as “ease of use, total cost of ownership, availability of support, regional distribution differences, price, licensing policies, investment protection, availability of quality of network monitoring capabilities, vendor viability and customer satisfaction reports.”
The Aastra MX-ONE is a highly scalable and flexible call manager sold in over 130 countries with a complete suite of Unified Communications (UC) such as unified messaging, conferencing and collaboration – all aimed at reducing costs and improving efficiency and productivity.
Tim Whittington, Executive Vice President and General Manager, Aastra USA Inc., commented, “The Aastra MX-ONE is a highly reliable and competitive call manager for customers looking for a versatile telephony solution and to adopt unified communications. Its wide support for open standards enhances its flexibility and capability to adapt to a customer specific requirement. The Aastra MX-ONE provides a comprehensive set of tangible benefits including Unified Communications and Contact Center applications. The report by Gartner offers customers valuable insight to inform their choice of product.”
Wavin recently selected the Aastra MX-ONE across eight sites within the United Kingdom covering more than 1,000 users. Wavin is a leading supplier of water management, plumbing, heating, and drainage systems for the building, construction and utilities markets with 1,200 employees in the UK.
Angela Crocker, a Supervisor at Wavin said “We chose the Aastra MX-ONE to replace our legacy PBX because of the competitive costs, flexibility and associated applications this new call manager offers. For example, we took advantage of Aastra’s Solidus eCare™ contact center for our multi-site Customer Operations Function. Solidus eCare provided us with the ability to fully integrate our contact center operations with our wider internal and external communications so that we present a cohesive image and can also improve both our efficiency and use of time. Our aim of integration was seamlessly achieved with the support of Aastra’s technology and their partner DV02’s expert support.”
For more information and to read the Gartner report, please visit http://www.aastrausa.com/analyst-reports.
About Aastra USA
Aastra USA Inc. is the US business unit of Aastra Technologies Limited, a company at the forefront of the enterprise communication market. Headquartered in Concord, Ontario, Canada, Aastra develops and delivers innovative communications products and applications for businesses. Aastra’s operations are truly global with more than 50 million installed lines around the world and a direct and indirect presence in more than 100 countries. Aastra is entirely dedicated to enterprise communications and offers IP telephony and Unified Communications solutions individually tailored to satisfy its customers’ requirements. These range from feature-rich call managers for small and medium businesses and highly scalable ones for large enterprises, associated UC applications, integrated mobility, multimedia call center solutions and high definition video communications to a wide selection of desk phones and cordless terminals. With a strong focus on open standards, Aastra enables enterprises to communicate and collaborate more efficiently. For additional information on Aastra, visit our website at http://www.aastrausa.com.
Aastra® is a registered trademark of Aastra Technologies Limited in the United States and Canada. All other product and company names herein may be trademarks of their registered owners.