DecisionOne Launches Customer Concierge Center

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Comprehensive Customer Service Process Benefits IT Infrastructure Organization's Customers

DecisionOne
No other technology support organization in the U.S. or Canada has the commitment or breadth of services to support a comprehensive Customer Concierge Center as we've built at DecisionOne.

DecisionOne, a Glodyne company, and the largest independent technology support organization in North America, today announced the launch of its Customer Concierge Center, a comprehensive customer service program that will benefit DecisionOne’s customers across the U.S. and Canada.

Although many companies offer customer service programs, DecisionOne’s Customer Concierge program elevates the total customer experience through communication channels established at the highest executive levels of the company. A specially-trained Concierge Team will handle customer phone calls and emails, and manage the escalation and resolution process from beginning to end.

“No other technology support organization in the U.S. or Canada has the commitment or breadth of services to support a comprehensive Customer Concierge Center as we’ve built at DecisionOne,” stated Nick Sharma, President, COO and Director. “Our customers have the opportunity to make one phone call to relay their concerns or compliments, and have those inquiries reach the highest levels of the DecisionOne organization. We know our customers will significantly benefit from this one-of-a-kind program.”

DecisionOne customers will soon see an English or French Canadian Service Alert “sticky note” on their supported hardware, announcing a DecisionOne engineer has recently performed service, with contact information listed for the Concierge Team. Additional languages are being planned now.

The DecisionOne Customer Concierge Center will continue to enhance its customer satisfaction levels in the U.S. and Canada, including airline and transportation companies, retail, healthcare, financial and other services organizations.

About DecisionOne
DecisionOne, a Glodyne company, is the largest independent technology support organization in North America delivering world-class managed infrastructure services, legacy equipment support and logistics management across all technologies. As a vendor-agnostic partner, our highly skilled international team enables DecisionOne to deliver outstanding support services to organizations anywhere, anytime. DecisionOne uses best-in-class tools to deliver a holistic solution for each unique infrastructure, allowing our clients to predict IT costs, and reallocate and refocus their valuable IT resources toward achieving business objectives. Visit us at http://www.DecisionOne.com, follow us at @DecisionOne, become a fan on Facebook, and link to us via Google+.

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Erin Dunkel
DecisionOne
610-296-6049
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