NBRI Celebrates 30 Years of Research Excellence!

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A look at the Vice President of Information Technology

In 2001, Jeremy West started with NBRI as its first software developer. The initial task was to create a fully customizable survey system that could be used to create, deploy, manage, and report upon employee and customer surveys. Previously, these functions were outsourced, and a strategic decision was made to bring these functions in house, thus creating the need for Jeremy’s skills and talent. He was qualified for this role because of his understanding of highly technical and complex systems based on his previous experience as Lead Software Engineer at Conexis (now Word & Brown) – a leader in Third Party Administration of COBRA, HIPAA, and Flexible Spending Accounts.

Within months, a highly-sophisticated online survey system was fully operational, and NBRI was proud to add ‘electronic’ surveying to its paper and telephone survey offerings. Over the last decade, Jeremy has carefully nurtured the survey system, overseen the growth of the team responsible for maintaining and working within the system, and extended the functionality of the system to the point where standard reports can be configured to have over 10,000 different variations. NBRI’s custom, in-house survey system is at the very heart of NBRI, as it is the central depository for all data from all surveys, whether online, paper or telephone, and the engine through which complex, sophisticated calculations and custom reports for all Clients are generated.

Jeremy has risen through the organizational ranks to his current position of Vice President of Information Technology, and is responsible for setting the long-term technical goals of NBRI in conjunction with the strategic vision of the CEO and COO. Jeremy will continue to ensure that the organization continues to meet the current and future needs of NBRI’s substantial client base.

About NBRI

NBRI has more than 30 years of experience in conducting scientific, psychological research for businesses. It has identified the issues that are universal to all organizations. With thousands of standardized survey questions that have been used by thousands of organizations and answered by millions of people, NBRI stands as an industry expert on employee engagement. NBRI can be found online at http://www.nbrii.com or by phone at 800-756-6188.

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Ken West
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