Knowledgeone Corporation’s RecFind 6 Information Management System Has Been Implemented by Waratah-Wynyard Council

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Knowledgeone Corporation's RecFind 6 has been implemented by Waratah-Wynyard Council in Tasmania, Australia as its Electronic Document Management and Information Management system.

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Paul Smith, Waratah-Wynyard “our implementation of RecFind 6 has gone extremely well. I have been very happy with the cooperation and support provided through implementation and training. We are impressed with the ease of use of the system.

Waratah-Wynyard Council is situated in the heart of Tasmania's beautiful North West and includes the coastal towns and villages of Wynyard, Somerset, Boat Harbour and Sisters Beach, the rural town of Yolla and the former mining towns of Waratah and Corinna.

In line with several of Waratah-Wynyard Council’s core values including good governance, responsiveness, service excellence and continuous improvement, the Council commenced a project in late 2011 to significantly enhance its information management processes.

When accessing Information Management software solutions, the Council needed to ensure that the chosen system not only met the comprehensive functional requirements but that it was easy for end users to pick up and use. Waratah-Wynyard Council has had a long term relationship with Knowledgeone Corporation and the decision to upgrade to RecFind 6 rather than adopt another solution like TechnologyOne’s ECM or HP’s TRIM was based on the cost effectiveness and flexibility of RecFind 6 to meet the Council’s needs and provided the best value for the Council.

Paul Smith, the Council’s Executive Manager for Corporate Governance said, “Our implementation of RecFind 6 has gone extremely well. I have been very happy with the cooperation and support provided through implementation and training. Staff have been impressed with the ease of use of the system and are really excited about the opportunities for business improvement. Our users are really, really happy with the new system.”

The initial phase of the project encompassed rolling out a core electronic document & records management solution (EDRMS), involving the capture and management of e-mail, web sites, scanned documents, office documents and where appropriate, hard copy records.

In addition, a Human Resource (HR) Information Management System has been implemented. The RecFind 6 HR System allows the Council to manage an up-to-date and searchable database of employee information. It also facilitates common HR processes such as recruitment, performance management, leave management, learning and development and a host of other HR related activities common to any organization including mentoring, coaching, job rotation, succession planning, fast track selection, etc.

Subsequent phases will consider expanding RecFind 6 to also cover Asset Management and Customer Request Management systems.

Tony Holland, Sales & Marketing Director at Knowledgeone Corporation, said “The RecFind 6 Information Management System is an ideal solution for the Council as it includes in the standard product the licensing and capability to run multiple applications. That is, as well as being your core EDRMS RecFind 6 can be your contract management system, asset management system, human resources information management system, complaints management system, help desk incident system and/or your Customer Relationship Management system (CRM).”

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