Houston, TX (PRWEB) March 14, 2012
WebsiteAlive, a leader in live chat technology, was honored today by TopTenReviews with the 2012 Bronze Award for Best Enterprise Live Chat Support Software. WebsiteAlive has consistently been in TopTenReviews top 3 for Best Live Chat Support Software, including 2012. This is the first year the company has been recognized for their Enterprise Live Chat solution.
According to the review, TopTenREVIEWS summarized WebsiteAlive by saying, “WebsiteAlive is built upon four pillars of excellence: innovation, simplicity, flexibility and value. This enterprise chat software is designed for those who are constantly seeking to do more and be more by increasingly adding new features and functions to better serve their enterprise customers. This chat support software is a full service innovator, and it is famous for its customer flexibility and customization. From cruise lines and sports teams to car dealerships and more, whatever industry you're in, you'll be able to choose which functions will best suite your needs. WebsiteAlive provides you with a method for connecting with your customers in a way like never before.”
The review continued, “Social media is becoming a popular integration point for enterprise companies to connect with their customers and attract more web visitors. This enterprise chat software allows you to place a chat applet on your Facebook fan page, which is extremely convenient, not to mention brilliant.”
“In today’s competitive marketplace, every lead is essential. Research has shown that websites without a live chat solution are missing crucial leads and sales, and their customers are going elsewhere,” explained Adam J. Stass, Partner and Managing Director at WebsiteAlive. “So, live chat is a must-have component in your overall customer communications mix.”
WebsiteAlive’s Alive Chat allows website visitors, email recipients, banner ad viewers or social media contacts to connect to company representatives and have their questions answered instantly by clicking on an Alive Chat button or link embedded on a website, email, ad, Twitter account or Facebook fan page. Alive Chat is fully hosted on WebsiteAlive’s secure servers, which means there is no equipment to buy and no software to install. If users have an Internet connection and a web browser, they can use Alive Chat. With Alive Chat Mobile, which is included at no extra charge in all versions of Alive Chat, users can take chats on the road with Internet-based mobile phones and chat with website visitors just as they would from their desktop.
Compatible with both PCs and Mac, Alive Chat is 100% customizable. Without any special programming knowledge, users can easily brand Alive Chat windows with logos and color schemes to match their company’s design, giving customers a fully integrated experience.
TopTenREVIEWS pointed out, “On most chat windows from other services, you will see the ‘powered-by’ and then the specific chat support software company they are using. Unique to this live chat software, your chat window is 100 percent self-contained and only features your company's name in the window.”
TopTenREVIEWS provides information to make a smart purchase, making recommendations for the best products in each category. Through their side-by-side comparison charts, news, articles and videos they simplify the buying process for consumers.
“We are thrilled to be recognized and included in both TopTenREVIEWS live chat support software lists for 2012 as one of the best solutions in the marketplace today,” Stass concluded.
For more information or to add WebsiteAlive’s Alive Chat to your website, contact WebsiteAlive at 888-696-4513, email them at sales(at)websitealive(dot)com, or visit them on the web at http://www.websitealive.com.
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Since 2004 Alive Chat software from WebsiteAlive has been the leader in cross-platform/cross-browser Live Chat support. Alive Chat software provides instant, real time chat between company support representatives and their customers. Cost effective for every market segment, Alive Chat software works on any computer with a standard web browser and Internet connection as well as Internet-based mobile phones, to increase leads and sales, reduce shopping cart abandonment, support costs and phone calls as well as increase customer satisfaction and loyalty. Used and trusted by more than 11,000 web and mobile sites including Royal Caribbean Cruises, Ltd., Acxiom, Bridgestone Golf, MacMall.com, Loews Hotel, Shadow Creek Ranch, Ooma, Bluehost, Magellan Jets, Dallas Mavericks, NY Knicks, Denver Nuggets, Boston Bruins, Philadelphia Flyers, Toronto Maple Leafs, The San Francisco 49ers, Seattle Seahawks, LA Galaxy and NY Red Bulls to name a few, WebsiteAlive’s industry-leading Alive Chat technology platform provides one of the best online Live Chat solutions available today.