In Q-Suite, we have found a complete and cost-effective contact center solution with powerful ACD and Dialer functionalities.
Fredericton, NB (PRWEB) March 15, 2012
Indosoft Inc. announces the appointment of Cybernaptics as its Certified Reseller of Q-Suite, the leading multi-tenant, scalable call center software used with Asterisk IP telephony. Cybernaptics specializes in the provision of Information and Communication Technology (ICT) support services and Telecommunications Infrastructure support. This arrangement will allow Cybernaptics to resell and deploy Q-Suite driven call center solutions exclusively in Mauritius.
As a leading provider of Multi-tenant and Cloud based Call Center Software for Asterisk, Indosoft has a long history of successfully deploying and supporting its ACD and Dialer software suite at medium and large contact centers around the world, directly or through resellers. Q-Suite 5.5 for Asterisk delivers the power, innovation and flexibility needed for the ever-increasing demands of modern contact centers. It is a powerful feature-rich call center software that dramatically reduces costs of ownership and operation. Available for both on-premise and hosted deployment, it leverages the advantages of the technology stack of Asterisk, Linux, Apache and MySQL to provide an open architecture with unsurpassed contact center functionality.
"We are focused on delivering full-fledged contact center features to small and medium businesses in Mauritius. Asterisk is our preferred platform for telephony and we were looking to complement it with a scalable and feature-rich call center software," says Viv Padayachy, Director for Operations and Information Technology at Cybernaptics. "In Q-Suite, we have found a complete and cost-effective contact center solution with powerful ACD and Dialer functionalities. We are impressed with its inbuilt tools like the sophisticated Call Flow Builder, Script Builder for Agent Customer interactions, and its extensive CTI library using .NET and XML API."
"We are excited to have Cybernaptics as our exclusive Certified Resellers for Mauritius" says Gabe Bourque, Chief Executive Office at Indosoft. "Their rich Asterisk and VoIP background will support our efforts in catering to the emerging African market. The growing demand for Asterisk based call center software around the world has created a favorable market for Q-Suite. The Web Services API within the Q-Suite ACD will allow customers of Cybernaptics to integrate with their Customer platforms and provide value added services."
Part of the Taylor Smith Group, Cybernaptics is a service company specializing in the provision of information and communication related services to large industrial and commercial complexes. They currently manage the ICT facilities, which houses more than 800,000 Sq. Ft of infrastructure, for the Mauritius Freeport Development Company Ltd. They also provide network cabling, Telephone PABX installation and management, camera surveillance installation and maintenance, IT support, and Network and System Administration.
Indosoft Inc. is the developer of Q-Suite, a robust, feature-rich scalable Multi-tenant Call Center Software for Asterisk. Q-Suite 5.5 offers fault tolerance against system failure through its High Availability Call Survival Architecture that ensures the survival of on-going and new calls. The Linux and Asterisk platform makes Q-Suite the most cost-effective solution for next generation IP contact centers.