It is once again an honor to have been named to this list, especially in light of KMWorld's recognized position as a leading authority in the industry
INDIANAPOLIS (PRWEB) March 13, 2012
Consona Corporation (Consona), a worldwide leader in providing customer relationship management (CRM) and enterprise resource planning (ERP) software and services for companies of all sizes, today announced that Consona, has been named to KMWorld's list of "100 Companies That Matter in Knowledge Management" for the 10th consecutive year. KMWorld, the leading information provider serving the Knowledge Management systems market, selected Consona for the list based on the superior customer value of the Knova knowledge management application.
Every year, KMWorld assembles a roster of colleagues, analysts, system integrators, theorists, practitioners and select users to identify companies whose commitment to solving profound knowledge management challenges stands out. The result is a list of 100 organizations that provide a product or solution that effectively exceeds their customers' expectations.
Through Knova, the company’s knowledge management platform application for customer service and support, "Consona has demonstrated an unwavering commitment to its customers by helping to harvest an organization's collective intelligence in order to best serve its entire constituency chain," said Hugh McKellar, editor-in-chief of KMWorld.
Deployable on the users' premises or in the cloud, Knova knowledge management from Consona is a one-stop shop for all knowledge users that streamlines the customer support and service process. Whether the knowledge needed is on share drives, email folders, wikis, knowledgebase articles, or FAQs, Knova delivers the information required either directly to the customer through an online self-service application, or to the agent through an integrated resolution workbench. The result is a seamless user experience that can boost call center agent productivity and improve overall customer satisfaction. Knova is KCS Verified by the Consortium for Service Innovation, underscoring Consona’s commitment to support industry best practices.
"It is once again an honor to have been named to this list, especially in light of KMWorld's recognized position as a leading authority in the industry," said Jeff Tognoni, president and CEO of Consona. "Part of our success is thanks to our customers, who take an active part in fine-tuning our solutions to meet their specific needs. This customer support — in addition to our own talented team — combines to deliver an award-winning solution that hits the mark every time."
To see the complete list of companies, please visit http://www.kmworld.com/Articles/Editorial/Feature/KMWorld-100-Companies-That-Matter-in-Knowledge-Management--80773.aspx.
KMWorld (http://www.kmworld.com) is the leading information provider serving the Knowledge Management systems market and covers the latest in Content, Document and Knowledge Management, informing more than 45,000 subscribers about the components and processes - and subsequent success stories - that together offer solutions for improving business performance. KMWorld is a publishing unit of Information Today, Inc. (http://www.infotoday.com)
About Consona Corporation
Consona Corporation (Consona) is a worldwide leader in providing customer relationship management (CRM) and enterprise resource planning (ERP) software and services for companies of all sizes. Consona is dedicated to becoming a valued business partner by helping each and every customer continuously improve business processes over time. Toward this mission, Consona invests in the people, processes, technology and tools needed to provide its customers with a unique combination of customer care; product fit; a broad range of consulting, IT and business services; and industry expertise. Consona serves more than 4,500 customers worldwide and across a variety of industries. Battery Ventures VI LP and Thoma Bravo LLC jointly own Consona. For further information, visit http://www.consona.com, e-mail infoATconsona.com, or call (888) 8 CONSONA.