BenchmarkPortal Announces a New Show on CallTalk Discussing The Cisco Sponsored Research Ties More Technology To Better Performance of Key Metrics

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New online radio show on CallTalk, Wednesday, March 14th, 2012 at 10 a.m. PT. This is a free educational discussion entitled, “Groundbreaking Research Ties More Technology To Better Performance of Key Metrics.”

BenchmarkPortal will air a new online radio show on CallTalk, ( discussing The Positive Financial Affects Of Contact Center Technology On A Company’s Financial Performance,

The host for this show will be Bruce Belfiore, CEO at BenchmarkPortal. The guest speaker is John Chatterley, senior research analyst with BenchmarkPortal and CallTalk co-host Dee Buell.

The online show will discuss the groundbreaking research that statistically ties technology to better performance of key metrics. Is there a statistically proven relationship between higher levels of technology in the Contact Center and performance metrics? Now there is! This research is destined to be one of this year's most discussed white papers and will give attendees insights into the statistical relationships found during this broad-based study.

Every year companies spend millions of dollars on technology in hopes of improving customer satisfaction, as well as a company’s competitive position and operational performance while reducing costs. Up until now there has never been a statistically valid research study, with data from hundreds of companies across a diverse set of vertical industries, that clearly indicates whether a relationship truly exists between more advanced technology and better company performance.

The free online radio show will air Wednesday, March 14th, 2012 at 10 a.m. PT. Click here to listen to live CallTalk broadcasts and CallTalk archives.

About CallTalk
A fun and exciting online program for education and learning, for the customer service industry. Once a month, broadcast directly over the Internet to your desktop, covers informative and educational topics impacting the contact center and customer service today.

About BenchmarkPortal
Founded in 1995, BenchmarkPortal is a global leader in the contact center industry providing benchmarking, certification, training, industry reports and consulting. The BenchmarkPortal team of professionals has gained international recognition for its expertise and an innovative approach to best practices for the contact center industry and hosts the world’s largest database of contact center metrics. BenchmarkPortal’s mission is to help contact centers reach peak performance in operational effectiveness and efficiency so that the centers will realize increased levels of agent and customer loyalty while containing costs and building enterprise value. For more information on BenchmarkPortal please call 1-800-214-8929 or visit, (

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