Cameron Mitchell’s Ocean Prime Fine Dining Ensures Quality, Eases Anxiety with ConnectSmart Kitchen from QSR Automations

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QSR’s CSK Also Improves Ticket Times by Five Minutes at Cameron Mitchell’s Rusty Bucket Casual Dining Restaurants

QSR Automations®, provider of the ConnectSmart® in-store, online, and mobile connected technology solutions for restaurant businesses worldwide, announces that Cameron Mitchell Restaurants is benefitting from QSR’s ConnectSmart Kitchen (CSK) graphical kitchen display software in its Ocean Prime fine dining restaurant concepts and Rusty Bucket Restaurant and Tavern casual dining restaurants. Cameron Mitchell’s selected kitchen management software and hardware solution also includes QSR's reliable eXpert® controllers, keypads, and brackets. Already installed in all Rusty Bucket locations as well as Cameron Mitchell’s Cap City Fine Diner and Bar location, implementation within all eight of the Ocean Prime restaurants will complete in the coming months.

“We weren’t sure about adding kitchen technology in our fine dining restaurants, but we saw so much success in our Rusty Buckets from QSR’s CSK, we knew we had to try – and the addition of the CSK within our Ocean Prime restaurants has been tremendous,” said Brian Hinshaw, vice president and executive corporate chef for Cameron Mitchell Restaurants.

Dubbed ‘The Modern American Supper Club,’ Ocean Prime is the culmination of a creative exercise to define the best in culinary, beverage, service, and atmosphere – pairing the highest quality steak and seafood with handcrafted cocktails and award-winning wines. With an average of 250 covers per night and more than 500 covers on a peak night, the Ocean Prime restaurants have historically relied on chefs with 10 years of experience to masterfully manage the expeditor position so that all food comes up together.

A chef for most of his career and now a multi-unit manager, Hinshaw continued, “At Ocean Prime, we are gaining many of the same results from the CSK that we see at Rusty Bucket, but the most important benefits are consistent quality and lowered anxiety no matter who is running the expeditor. This also means our experienced head chefs can have time off and our managers don’t have to worry because our chefs can rely on the screens and the CSK times everything just right.”

The CSK eliminates loud communication and unorganized printer chits, reducing noise and angst in the kitchen, which is truly important in open kitchen environments like the Ocean Prime restaurants. With the CSK, each item from an order is displayed at the specific kitchen station responsible for preparing that item based on the cook times of all items that are part of the order. At the order display station, the expeditor knows with a glance the status of each item and order. The CSK ensures that all of the items, with different cook times and prepared at different kitchen stations, are completed at the same time and properly plated so that guests receive their meals together, hot and fresh.

“Rusty Bucket is our fun, fast, friendly neighborhood tavern concept, so the biggest benefits from the CSK to us and our guests are the ticket time improvements of five minutes or more,” said Hinshaw. “The CSK ensures food gets to the window together, quicker, and with less mistakes. Higher accuracy is good for our guests and our food costs.”

In addition to the efficiency and quality benefits, the CSK gives restaurant managers easy access to production data and speed of service metrics. For instance, Rusty Bucket managers can compare the kitchen data to labor data to identify highly effective team members or those who may need additional training.

“With the CSK, our casual dining and our fine dining kitchens are nicer, quieter, and more accurate – they flow, everything just happens,” concluded Hinshaw.

About Cameron Mitchell Restaurants
Founded by entrepreneur Cameron Mitchell in 1993, Cameron Mitchell Restaurants has built a diverse portfolio of varied concepts, ranging from multi-location upscale destinations to single neighborhood favorites. Today, Cameron Mitchell Restaurants features seven concepts, with many future restaurant additions in the works. For more information, visit

About The Rusty Bucket Restaurant & Tavern
Rusty Bucket Restaurant & Tavern, founded in 2002 in Columbus, OH, delivers familiar favorites as a classic American Restaurant & Tavern. Rusty Bucket, a sister company of Cameron Mitchell Restaurants, currently operates 12 locations in Ohio, Michigan and Indiana with their 13th location opening in the Columbus, OH market in the Fall 2012. Rusty Bucket Restaurant & Tavern was nationally recognized by Cheers Magazine for its beer program and staff training program in 2012. For more information, visit Grab Life by the Bucket!

About QSR Automations®
QSR Automations® provides the revolutionary in-store, online, and mobile ConnectSmart® software and hardware solutions to help restaurant businesses around the world to measurably increase efficiency and quality, creating positive and memorable guest experiences each and every visit. Today, QSR's innovative guest management restaurant technology solutions include kitchen display, order status display, recipe viewer, seating and wait list management, as well as in-store, online, and mobile call aheads and reservations. Since 1996, QSR has connected thousands of restaurant companies of all sizes and concepts – including table service, quick service, fast casual, bar, concession, pizza, multi-concept, and other unique dining environments – to enhanced productivity, improved profit, and maximum guest delight. For more information, visit or contact QSR at or 502-297-0221.

The marks QSR Automations, ConnectSmart, WebAhead, WebReserve, ePic, xCeed, eXpert, and KP-4000 are registered trademarks or trademarks of QSR Automations, Inc.
All other trademarks, products, and brand names mentioned in this document are the property of their respective owners

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Heather Pitts
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