I'm proud of these results because they indicate that Interim Physicians is living up to its promises of ‘quality, quantity and excellence in customer service,’" said Frank Phillips, Vice President of Quality Assurance.
St. Louis, MO (PRWEB) March 19, 2012
Interim Physicians, a locum tenens physician staffing firm that provides temporary physician coverage to healthcare facilities across the country, enthusiastically announces the 2011 results of its “Advanced PeopleCare” client evaluation surveys.
The survey results reveal that an impressive 94.1% of healthcare facilities believed that Interim Physicians provided excellent customer service and would recommend the company to other facilities in need of locum tenens physician coverage.
In 96.3% of the surveys received, healthcare facilities indicated that the Interim Physician provider’s chart documentation was rated as either “Superior” or “Good.” This indicates that the client is pleased with the quality of patient records and is being reimbursed for the services provided by the Interim Physicians provider.
The Advanced PeopleCare quality assurance program is led by Frank Phillips, Vice President of Quality Assurance at Interim Physicians and a current board member of the National Association of Locum Tenens Organizations, the locum tenens industry trade group.
"I am proud of these results because they indicate that Interim Physicians is living up to its promises of ‘quality, quantity and excellence in customer service’ that are essential to our Advanced PeopleCare philosophy," Phillips remarked. "The overwhelming response to these surveys show that the health care facilities that we work with genuinely care about quality care, which shows that our Advanced PeopleCare philosophy is right on target," he added.
“For our clients, this means they can trust that Interim Physicians will deliver a service-oriented provider who will add value to their facility. For our physicians, it means they can be confident we will place them with quality-conscious facilities who care enough to provide honest feedback on their assignment."
Advanced PeopleCare is the unique brand of healthcare staffing practiced by Interim Physicians. It’s the official company motto as well as the name of its rigorous quality assurance program. To measure progress toward its quality mandate, the company conducted surveys of healthcare facility clients after the first assignment of each provider at a particular client facility.
As Phillips noted, while these first-year results are laudable, the mission of Advanced PeopleCare calls for a relentless dedication to continual improvement. “Our goal is to focus on the improvement of these statistics in 2012 and to become the first choice in locum tenens by practice facilities nationwide.”
ABOUT INTERIM PHYSICIANS
Interim Physicians and its mobile workforce of physicians solve shortages of healthcare with "Advanced PeopleCare," a unique philosophy of healthcare staffing with heart. Advanced PeopleCare is the relentless pursuit of quality healthcare outcomes through the measurement and improvement of the quantity of work provided, the quality of work delivered and the customer service exhibited by the company’s physicians and recruiters.
A pioneer physician staffing agency, Interim Physicians has provided temporary physician coverage to hospitals, clinics and other healthcare facilities since 1979. The company is headquartered in St. Louis, with offices in Atlanta, Dallas, Portland and Huntsville. In 2010 and again in 2011, Interim Physicians achieved Inc. 5000 status as one of the fastest-growing private companies in the country.
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