Leading MSP SymQuest Group Chooses OpenDNS to Provide Extensive Client Base a “First Layer of Defense”

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The leading east coast MSP selected OpenDNS for Managed Service Providers to easily and efficiently roll out OpenDNS’s security solutions, significantly improve ability to protect clients from the downtime and loss of revenue associated with malware infection.

OpenDNS Enterprise is piece of mind for us and our clients, and no one has to lift a finger.

OpenDNS, the world's largest and fastest-growing provider of Internet security and DNS services that deliver a safer, faster and more intelligent Internet experience to everyone, today announced SymQuest Group is using OpenDNS Enterprise, the favorite security solution of managed service providers across the globe. SymQuest Group, which provides network and document support for more than 4,500 users across the East Coast, is using OpenDNS for Managed Service Providers to leverage OpenDNS’s security solutions as the, “first layer of defense” to fight malware and provide comprehensive Web filtering for their customers.

Prior to discovering OpenDNS for Managed Service Providers, the team at SymQuest Group was seeing an alarming increase in malware on their clients’ networks. “On a daily basis our clients deal with malware infections that result in downtime and revenue loss,” said Greg Van Buren, Director of Support Services for SymQuest Group. The team determined that they needed to add a sophisticated malware-prevention solution to their security tool belt, but because the large MSP handles managed services for more than three hundred businesses, it was imperative that the solution wouldn’t increase complexity or overhead.

“Our clients work in incredibly competitive environments and loss of data, sensitive information, revenue or even just downtime on their machines could be crippling,” said Van Buren. “We needed to be able to offer a solution that we can easily manage but will still be powerful and proactive.”

SymQuest selected OpenDNS for Managed Service Providers because it is the ideal solution for MSPs and IT Solutions Providers. OpenDNS’s security solutions take moments to deploy and accounts for all customers can be easily managed from any Internet-connected device through a single Web-based dashboard. Plus, OpenDNS for Managed Service Providers is the only program that allows MSPs to deploy a solution that proactively block malware infections and transmissions by preventing both inbound malware infections and outbound botnet communications. This allows MSPs to focus on prevention, instead of spending valuable hours cleaning up their clients’ networks.

OpenDNS for Managed Service Providers gives the SymQuest Group’s team the ability to see in-depth insight about their clients’ networks through a central, Web-based dashboard. They can quickly respond to client requests, monitor trends and offer insight, and easily manage their business relationships using built-in sales tools. The best part, is that because updates are automatically delivered in real time in the cloud, the team never needs to worry about deploying or managing extensive upgrades or leaving their clients vulnerable to security gaps.

Although the team at SymQuest Group had countless malware protection solutions to choose from, Van Buren explained that they chose OpenDNS for Managed Service Providers because OpenDNS’s business solutions, “are the standard in the market for this unique type of malware protection.” He continued, “OpenDNS’s business solutions are different from other options we evaluated because they prevent the client’s computer from ever touching a malicious site.”

Van Buren continued, “There are many options for Managed Service Providers but I recommend OpenDNS for Managed Service Providers because it’s a perfect fit for our business model. It’s a lightweight solution that takes minutes to deploy, requires very little management and prevents us from spending time and money cleaning up malware on our clients’ networks. It’s piece of mind for us and our clients, and no one has to lift a finger.”

About OpenDNS
OpenDNS is the world's leading provider of Internet security and DNS services, enabling the world to connect to the Internet with confidence on any device, anywhere, any time. OpenDNS provides millions of businesses, schools and households with a safer, faster and more intelligent Internet experience by protecting them from malicious Web threats and providing them control over how users navigate the Internet, while dramatically increasing the network's overall performance and reliability. For more information about OpenDNS, please visit: http://www.opendns.com.

About SymQuest Group
Founded in 1996, SymQuest designs, installs, and supports business technologies that handle the information flow of electronic and physical communications. Our 162 technology professionals are committed to delivering legendary computer network and document management service. Our expertise lies in the realm of computers and software applications that help our clients gain phenomenal increases in productivity. We take great pride being responsible for our client’s Information Technology so they can focus on what they do best. SymQuest Group is a regionally based company with a national reputation for service excellence and innovation. We strive for continuous improvement in all we do and are passionate in becoming your choice for office technology solutions. For more information, visit http://www.symquest.com/.

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Allison Rhodes
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