Yale Jewelers Honored by Talk of the Town Awards for Excellent Customer Satisfaction

Share Article

Santa Monica jeweler wins three consecutive Talk of the Town Customer Satisfaction Awards thanks to its outstanding customer service.

Achieving a 5-star rating for excellent customer service for the third straight year has earned Yale Jewelers its third Talk of the Town Customer Satisfaction Award in the Jewelers category.

The Talk of the Town Awards, presented by Talk of the Town News, Customer Care News magazine and Celebration Media U.S. (CMUS), honors companies and professionals that provide excellent customer service as reported by their customers through no-cost, user-review websites, blogs, social networks, business rating services, and other honors and accolades. This data is analyzed by a team of researchers who calculate a company’s CMUS Power Rating™. Only those that receive a 4-star to 5-star rating receive the CMUS Talk of the Town Customer Satisfaction Award.

The Santa Monica jeweler was established in 1978 and has served as a friendly, reliable neighborhood jewelry store and repair shop for more than 30 years in the same location at Wilshire and Yale. In 2005, Joe Boiadjian (a graduate Gemologist of GIA) purchased the jewelry store, taking his 20 years of expertise in the wholesale side of the business to the retail sector. Despite creatively modernizing the store’s décor and selection of jewelry, Boiadjian has kept the old-fashioned values of integrity, personal attention, honesty and true customer service.

Yale Jewelers has something for everyone, including a wide selection of rare and special vintage and antique jewelry. Additionally, the store offers pre-owned watches, interesting pieces from around the world, and handmade art jewelry from local artists. Custom pieces are also available; in fact, custom engagement rings are a big part of the business. Innovative design expert Boiadjian ensures every piece is perfect for the customer. “We provide the care that only true lovers of jewelry and art can provide,” says Marla Trudine of Yale Jewelers.

Yale Jewelers’ multiple Talk of the Town Awards demonstrate the retailer’s commitment to providing excellent customer service. “Excellent customer service comes from a true desire to understand the customer and make them happy,” says Boiadjian. “Yale Jewelers understands that searching for the perfect engagement ring or restoring a prized family heirloom can be overwhelming and confusing. We are here to make it as easy as possible.”

Its service to customers is part of its larger commitment to the neighborhood. “We feel that the community has responded well to being heard and respected as well as to our quality of jewelry,” says Boiadjian. “Being authentic and genuinely kind goes a long way. Keeping positive energy is key.”

Most of the store’s business comes from referrals from clients who are pleased with their experience with Boiadjian and the team at Yale Jewelers. “Our clients become our friends,” he says. “Referrals make us community.”

Yale Jewelers is located at 2839 Wilshire Blvd. It is open Tuesday through Saturday from 10 a.m.-5 p.m. For more information, call the store at 310-829-0605 or go online to http://www.yalejewelers.com.

About the Award and Sponsors:
This is the fourth year CMUS, Talk of the Town News and Customer Care News have honored companies for achieving high levels of customer satisfaction with the Talk of the Town Awards. Businesses eligible to receive the award include, but are not limited to, beauty salons, spas, restaurants, bakeries, dentists, auto repair facilities, veterinarians, home repair and improvement contractors, florists, hospitals, and physicians.

For more information about the award or its sponsors, please contact CMUS and Talk of the Town News at 877-498-6405 or go online to http://www.talkofthetownnews.com.

Share article on social media or email:

View article via:

Pdf Print

Contact Author

Jamie Rawcliffe
Talk of the Town News
Email >
Visit website