IntelliResponse to Unveil New Way to Measure Online Self-Service

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Live webinar with Forrester Research will launch new tool that helps companies evaluate their website's effectiveness in answering customer questions

Research shows that the majority of customers actually prefer to visit an organization’s website and serve themselves when they have a customer service question or issue.

IntelliResponse Systems, providers of the patented IntelliResponse Answer Suite, a multi-channel web self-service software platform that delivers answers to customer and service agent questions, announced today that it will be hosting a free webinar on March 29, 2012 at 2:00pm EST entitled: The New Way to Measure Online Self-Service.

The webinar will feature Kate Leggett - Senior Analyst, Business Process at Forrester, Diane Clarkson - Analyst eBusiness & Channel Strategy at Forrester, and Mike Hennessy, Vice President, Marketing at IntelliResponse.

This webinar will be of particular interest to contact center, customer service, customer experience, eBusiness, eCommerce, and marketing professionals in customer-focused businesses across industries such as utilities, banking, insurance, retail, telecom, and higher education.

Attendees will learn:

  •     Why a great online experience is critical to their success
  •     The “real dollars” cost of a poor online experience
  •     The key requirements for delivering great online service
  •     A comprehensive method for measuring online self-service at their company

Research shows that the majority of customers actually prefer to visit a company or organization’s website and serve themselves when they have a customer service question or issue. However, despite evidence pointing to the corporate website as the primary first point of contact between an organization and their customers, many websites do a poor job providing visitors with the information they seek.

Those interested in attending this free event can do so via this link: The New Way to Measure Online Self-Service

About IntelliResponse Systems
IntelliResponse enhances the multi-channel sales and customer service capabilities of hundreds of enterprise businesses and financial institutions. The company’s Answer Suite technology is an award-winning On Demand software platform that allows customers and service agents to ask questions in natural language, and get one right answer - regardless of the hundreds of ways the question may be asked.

With more than 500 live customer-facing implementations answering 100 million+ questions, IntelliResponse is the gold standard in first line customer experience management. With the IntelliResponse Answer Suite, your company web site, mobile application, social media channels and agent desktop can all be transformed by an engaging virtual concierge, empowering customers to ask questions using normal, conversational language. The correct and complete answer is then instantly served to them in a variety of engaging ways. For more information about IntelliResponse, visit http://www.intelliresponse.com

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Dwayne Weppler
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