Astute Solutions Partners with Transcend United Technologies

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IT Systems Integration and Managed Services firm partners with Astute Solutions to deliver best-in-class customer experience management solutions.

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We continue to see the importance of delivering solutions to our customers in a way that best conforms to their changing business needs; and this partnership only further serves to expand our ability to fulfill those needs.

Astute Solutions, a provider of customer service and support CRM, social media and knowledge management solutions, and Transcend United Technologies, a managed services firm, have announced the finalization of a new partnership. With Transcend United serving as a value added reseller of Astute Solutions’ core product offerings, including their social media marketing solutions, the partnership will serve to globally broaden the initiatives of both companies.

With multiple offices located across both North America and India, Transcend United will begin as a reseller of Astute SRM™, a social relationship management solution. This partnership, however, is expected to evolve to include other core solutions, such as Astute Solution’s ePowerCenter™ and RealDialog™. Through this relationship, Transcend United will expand upon their already strong lineup of unified communications, network infrastructure, wireless, and backup, recovery and availability solutions, helping them serve their customer base in previously unexplored ways.

“We are excited by the prospect of expanding our portfolio to include the Astute Solutions lineup of customer interaction solutions,” says Jeff Meacham, Vice President of Sales for Transcend United. “We continue to see the importance of delivering solutions to our customers in a way that best conforms to their changing business needs; and this partnership only further serves to expand our ability to fulfill those needs.”

For Astute Solutions, the advantages of the partnership far exceed those of a mere reseller-supplier relationship. “For Astute Solutions, this partnership will help us further our reach and bring our core offerings to previously untapped markets,” says Gary Ross, President. “Together with Transcend United, we can expand our vertical focus and solidify our positions as true leaders in the industry.”

About Astute Solutions

Astute Solutions' customer relationship management, knowledge management and social CRM solutions support the strategies of customer-centric companies around the world. Its award-winning technologies remove the operational barriers to service excellence, enabling consistent, accurate, and complete discovery and service experiences. Through automation, simplified access to information, agent guidance, and end-to-end voice of the customer reporting, organizations establish a framework for exceptional multi-channel service delivery. Across industries, they are equipped to create business value from customer insight, quickly achieving ROI. Companies partner with Astute Solutions to improve enterprise processes, reduce costs, increase sales, and strengthen relationships. They earn the loyalty of empowered customers through differentiated service experiences and market-driven innovations. For more information visit http://www.astutesolutions.com.

About Transcend United Technologies

Transcend United Technologies is a global IT systems integration and managed services firm that simplifies communications infrastructures so companies can become more agile in adjusting to changing business needs without overburdening IT staff. By simplifying the complexity and management of their IT investment, their clients improve their ROI and lower their Total Cost of Ownership (TCO). With an extensive partner ecosystem and having successfully delivered for clients in over 40 countries, Transcend United delivers integrated best-in-class solutions, including on-premise or hosted solutions that work across an entire geographic footprint. For more information, visit at http://www.transcendunited.com.

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Rob Barnhart

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