From a quality, reliability and technology perspective, Alpine Access’ at-home solutions provide a high overall value. Working with them has helped Office Depot better serve our customers.
Denver, Colorado (PRWEB) March 20, 2012
Alpine Access, the premier provider of virtual contact center solutions and services, today announced that its partnership with Office Depot has helped the retail giant win a Silver Stevie® Award for Contact Center of the Year. More specifically, this award was given to Office Depot’s Work at-Home Call Center. The Stevie awards recognize excellence in disciplines that are crucial to business success, and honor the accomplishments of sales, customer service, and call/contact center professionals worldwide.
“We congratulate Office Depot on winning this prestigious award,” said Christopher M. Carrington, president and CEO of Alpine Access. “Office Depot definitely deserves recognition for its relentless focus on providing the highest level of customer service. We are proud that our virtual customer care solutions support these efforts and Office Depot’s ongoing success.”
Office Depot and Alpine Access began their partnership eight years ago to deliver high quality customer service and website technical support to customers nationwide through the use of home-based agents. Since that time, Alpine Access’ teams have helped Office Depot achieve higher customer satisfaction scores, accommodate call volume fluctuations and increase first call resolution rates.
“The customer feedback we’ve received on the virtual at-home model is very high,” said Tim McGrath, Vice President of Customer Service for Office Depot. “From a quality, reliability and technology perspective, Alpine Access’ at-home solutions provide a high overall value. Working with them has helped Office Depot better serve our customers.”
The sixth annual Stevie Awards for Sales & Customer Service were presented in Las Vegas on February 27. More than 1,000 entries from organizations of all sizes and in virtually every industry were submitted to this year's competition, which has 27 categories for customer service.
About Alpine Access
Alpine Access is redefining the contact center industry through its virtual outsourcing services and solutions. Founded in 1998, Alpine Access powers the customer service and technical support operations of many leading international brands through approximately 5,000 work-at-home professionals across the U.S. and Canada. The company also offers a robust suite of distributed workforce solutions and capabilities, including SaaS-based talent management platforms, security solutions in the cloud, and consulting services. Rated the #1 contact center and CRM outsourcer for client satisfaction by the Black Book of Outsourcing, Alpine Access’ clients include respected Fortune 1000 companies in the financial services, communications, technology, healthcare, retail, travel and hospitality sectors. For more information, visit the Alpine Access website at http://www.alpineaccess.com or call 866.279.0585.
About Office Depot
Office Depot, dedicated to helping customers save time and money, provides office supplies and services through 1,677 worldwide retail stores, a dedicated sales force, top-rated catalogs and global e-commerce operations. Office Depot has annual sales of approximately $11.5 billion, and employs about 39,000 associates in 60 countries around the world.
Office Depot’s common stock is listed on the New York Stock Exchange under the symbol ODP. Additional press information can be found at: http://mediarelations.officedepot.com.