CSG (Culture.Service.Growth.) Taps Another Former USAA Executive to Lead Growth

Share Article

America’s leading veteran-owned contact center outsourcing firm is proud to announce the addition of Rosemary Puente to its executive team as the Vice President of Operations.


CSG (Culture.Service.Growth.), America’s leading veteran-owned contact center outsourcing firm, is proud to announce the addition of Rosemary Puente to its executive team as the Vice President of Operations. Prior to joining CSG, Rosemary served as the Senior Vice President of Service and Claims at USAA. During a tenure that lasted over thirty years at USAA, Rosemary had a tremendous impact on growth and now brings that world class experience and passion for excellence to CSG. "CSG's mission to deliver a memorable, world class customer experience within a unique family-oriented and fun culture is tremendously appealing and like none other,” Puente said. “I'm excited for the opportunity to be a part of this innovative and talented leadership team."

CSG's rapidly growing contact center currently supports several Fortune 500 companies and has gained a reputation as one of San Antonio's best environments in which to work. Tim Handren, President of CSG and former COO at USAA said, "We are building a team that has prior experience working together. Collectively, we have almost 100 years of USAA experience on our leadership team and are advancing the call center culture and customer experience to a new level.” He added, “We are growing at over 500% annually for the past 2 years and continue to attract talent that is interested in an employee-focused culture."

“Our philosophy is simple -- create a great environment focused on front-line employees, and they'll deliver amazing service to our clients,” said CEO Tim Montgomery. “The first thing we talk about each day is our company culture and how the leadership team's actions will impact our environment.” CSG's centric focus on culture and respect for employees has attracted the attention of the industries best call center leaders. As a result, CSG recently added two new Directors to its leadership team. Brian Gibson is leading the Insurance Sales division and brings 20 years of senior leadership experience from Allstate, Aetna and USAA. Robert Vasquez is directing the Workforce Planning group and has led workforce management teams at Citigroup, Wells Fargo and World Savings.

CSG is hiring for more than 50 new call center positions in its San Antonio call center. Interested applicants can submit an application at http://www.csgcareers.com

About CSG: CSG is a certified veteran-owned small business (VOSB). Founded by two of the most experienced and respected experts in customer service and contact center management, CSG offers affordable, world-class outsourcing solutions to organizations committed to delivering high-quality customer experiences. CSG has grown considerably over the past 12 months and is committed to delivering an outsourced operation that is unsurpassed in quality. CSG has retained highly experienced leaders with track records of successfully delivering superior call center results, best in class operational efficiency, and employee-centric culture development. Having served as advisers to some of the world’s most recognized and celebrated customer care organizations, CSG’s services include contact center outsourcing, back-office outsourcing, and consulting.

For more information, please visit http://www.cultureservicegrowth.com

Share article on social media or email:

View article via:

Pdf Print

Contact Author

Jennifer Ferrill
210-446-5600 x1006
Email >
Visit website