London counts down to the London 2012 Games with more businesses displaying their access information on

Share Article, which provides access information about hotels, restaurants and tourist attractions in the capital, is a legacy that others will aspire to.

Home Page of is for all those with access requirements.

At a recent event held to celebrate London 2012’s focus on diversity and inclusion, Minister for Equality Lynne Featherstone and other VIP guests pointed to, which provides access information about hotels, restaurants and tourist attractions in the capital, as a legacy that others will aspire to. is for all those with access requirements, not just disabled people but also older people and parents with young children and buggies. More than 30,000 businesses display their access information on the website and this number is growing daily as London prepares for the London 2012 Games. Today, of the 1231 hotels on the website 891 are displaying access information. This information has been collected in many ways, in some cases locations have been audited by Direct Enquiries trained auditors, added by the business themselves or by the general public.

Search lists are spearheaded by those businesses who have paid for a full Direct Enquiries access audit, undertaken to current legislative standards. displays external routes to these businesses, internal routes and plans, maps and general information. Organisations may also promote their facilities through short videos.

“We work with organisations to ensure compliance with a growing body of case law surrounding accessiblity. Our websites offer accurate interactive, pictorial detail to build the confidence of people with specific access requirements so they can make informed decisions about which business to visit,” says Grant Kennedy, Managing Director of Direct Enquiries Ltd, a MITIE business.

Where businesses have undertaken a guided self-assessment, displays a list of accessible features and services including whether there is wheelchair or pushchair access; whether induction loops are available or assistance dogs are welcome; baby changing facilities, accessible toilets, parking and much more. Basic information can be displayed by businesses free of charge and the general public may add and review locations.

As well as the legal obligation every business has, there are huge commercial and social benefits to improving access and facilities so offering the best possible service to customers. The website has received more than 11 million hits since its launch in March 2011 from a market segment with an annual spending power, in the UK alone, of £350 billion. is promoted from the London 2012 Organising Committee website and from the Official London City Guide

For further information, contact:
Sandra Ingham, PR/Marketing Manager | T: 01344 360101

Notes for editors
Launched in January 2012, the Inclusive London app received hundreds of downloads in the first few days. Featured as App of the Week by the Sunday Times, the Inclusive London app provides people with access information while they are out and about the Capital.

Direct Enquiries Ltd
Direct Enquiries deliver solutions to businesses to help manage risk and optimise revenue opportunities. Offering a range of flexible solutions that can be tailored to their needs, Direct Enquiries services will enable businesses to:

Manage Risk - Compliance

  •     Identify and manage compliance risks for Part M of Building Regulations - Access and use of buildings
  •     Identify and Manage compliance risks around Fire Safety
  •     Identify and manage compliance risks around Health & Safety
  •     Transform facilities and property data into meaningful and actionable information to support and validate decision making with our Web Based Reporting tool, FM Reporting
  •     Provide training solutions to ensure employees are disability competent

Maximise Potential - Communication

  •     Develop new marketing and communication channels to people with specific access requirements such as disabled and older people and parents with buggies
  •     Deliver positive performance around diversity to support their corporate social responsibility agenda


MITIE is the strategic outsourcing and energy services company. What does that mean in practice? MITIE manages facilities, energy and properties for clients across the UK and beyond.

MITIE works with clients in three ways; some take full advantage of the whole range of expertise, others may only need one aspect of what MITIE does:

Strategy and consultancy
+ Facilities and energy management
+ Service delivery

MITIE’s strategic input can add value at the highest level by helping clients to manage their assets, while MITIE’s practical management expertise can save customers money and reduce their carbon emissions. MITIE works with a vast number of clients in every industry across both the public and private sectors and delivers the broadest range of services that can be found in one place: from integrated facilities management to engineering maintenance to lifecycle energy management and much more.

There’s a lot more to MITIE than is probably thought. MITIE is a big company with big ambitions – a leading FTSE 250 support services business, with more than 62,000 people, revenues of £1.9bn, and a reputation for being the best.


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