Coventry, West Midlands (PRWEB UK) 22 March 2012
Rapide, ‘The Moments of Truth Company’ and developers of the award winning customer experience management solution ‘Rant and Rave’ has opened a brand new Customer Engagement Suite at its HQ at the University of Warwick Science Park.
As technology experts specialising in business communication and customer insight, Rapide helps many of the UK’s top brands use ‘Rant and Rave’ to capture real-time, multi-channel customer feedback in order to proactively engage with their customers, reduce churn and create long lasting relationships.
Rapide work with half of the UK FTSE, their roll-call of happy customers include top brands such as Premier Inn, East Coast Trains, Capita, BOC, Veolia Water, and HSBC to name but a few who are focusing on improving their customers’ experience.
So it makes sense that Rapide has needed to expand to serve its growing customer base, and with the launch of the Customer Engagement Suite it can interact more effectively with its own clients. The creation of the suite provides the perfect space for showcasing Rapide’s innovative technology and for ‘Solution Discovery Workshops’ to be held - focused workshops run by Rapide’s experts to help senior decision makers explore their own customers’ moments of truth and identify solutions to positively impact their business.
Nigel Shanahan, Managing Director at Rapide, commented: “The creation of the Customer Engagement Suite gives us the perfect creative environment to work with our clients to identify innovative and achievable communication solutions and to understand the voice of the customer. We are delighted with it. Rapide is passionate about helping clients transform their communication to give them that all important competitive edge and to develop profitable and positive relationships with their customers. This dedicated facility really helps us to demonstrate the potential of our solutions, and is a testament to our determination to continually improve.”
More about Rapide – the Moments of Truth Company:
Founded in 2000 Rapide have always been innovators in business communication. The company’s passion lies in developing award winning technology to help industry leading clients put customer insight at the centre of everything they do. Rapide’s multi-channel solutions let companies talk to their customers at moments that matter, while its sophisticated text analytics interpret customer sentiment and provide actionable insight. Rapide helps its clients prevent customer churn, respond in real-time to customer feedback and develop profitable relationships that last. http://www.rapide.co.uk
Introducing Rant and Rave:
Rant & Rave is the award winning technology that lets businesses capture the moment and speak to their customers as and when they need to. The Rant & Rave concept is simple - if you give customers the chance to have their say straight away, when they are most engaged with your brand, they are more likely to tell you how they really feel.
Rant & Rave is not a ten page customer satisfaction survey and it’s not a mystery shopper, instead it provides real insight in real-time. Rapide’s clients capture their customer thoughts via text message, voice message and email and ensure feedback is captured at the moment of truth – straight after service delivery. To learn more go to http://www.rantandrave.co.uk