I’m excited to be taking on a larger role to help Jagged Peak build its reputation for exceptional execution, customer service and value.
TAMPA, FLORIDA (PRWEB) March 21, 2012
Jagged Peak, Inc. (OTC BB: JGPK), a leading provider of enterprise-class eCommerce solutions and supply chain services announced today that its Sr. Vice President of Business Development and Strategy, Michael (Mike) Mercier, has been promoted to President, Technology and Logistics Operations.
Mike joined Jagged Peak in May 2011 and, since then, has been instrumental in helping the company build its client base and account management practices. In his new role, Mike oversees daily management of Jagged Peak’s technology and logistics operations with continued responsibility for business development and ensuring exceptional customer focus and solution delivery execution.
“In the nine months since Mike joined our executive team, he has been instrumental in helping us improve our customer acquisition and client engagement processes,” says CEO Paul Demirdjian. “His new role has expanded to encompass logistics operations and technology solution delivery with a major focus on Jagged Peak’s client centricity.”
“Jagged Peak is a rapidly growing company with solid fundamentals and a world-class eCommerce solution,” says Mike. “These things are key ingredients for success, and I’m excited to be taking on a larger role in helping to build on these strengths so Jagged Peak can move to the next level and build its reputation for exceptional execution, customer service and value."
Prior to joining Jagged Peak, Mike had the distinction of being both a Jagged Peak supplier as well as a client. That relationship was developed during his 16-year tenure at Towne AllPoints Communications, a leader in providing innovative and dependable direct-response communications and collateral fulfillment services. Mike served as President and CEO at Towne from 1996 until 2011―only the third person in the company’s 58-year history to hold this title. He also served as the company’s Chief Operating Officer prior to becoming its CEO.
A graduate of California State University Long Beach, Mike also holds an advanced degree from the University of Southern California in Business Administration. He has served as a guest lecturer for the Executive MBA program at the University of Southern California and the Small Business Enterprise of California State University Fullerton.
About Jagged Peak
Jagged Peak’s technology and supply chain services enable retailers, manufacturers, distributors and consumer brand companies to quickly and cost-effectively establish and operate a direct online business. The cornerstone of Jagged Peak’s solutions is the EDGE eCommerce platform. It is a fully web-based order management system that provides real-time order visibility throughout the entire order life cycle across multiple business units, distribution channels and trading partners. Jagged Peak’s blue chip client roster includes numerous global consumer brand companies. For more information, please visit http://www.jaggedpeak.com.