IT directors question the value they receive from vendor-based support offerings ... we want to educate them about the critical elements of the decision.
Walpole, MA (PRWEB) March 21, 2012
Precision Solutions Group, a niche IT services, supply chain optimization and customer support consulting firm for small and mid-size process manufacturers, today announced the release of a new whitepaper entitled “Should You Outsource Support for Enterprise Systems?”
“IT directors question the value they receive from vendor-based support offerings when only a small fraction of their continuing investment is put back into the application they use,” said Larry Dube, president of PSGi and author of the whitepaper. “We want to educate them about the critical elements of the decision, including what they should know about their existing licensing agreements, how to vet third-party support companies, and whether third-party support can offer savings over vendor-based support.”
The whitepaper, available as a free download on the PSGi website, also features short interviews with two process manufacturing executives about their experiencing hiring enterprise support companies, and the particular challenges they faced.
PSGi offers manufacturers process expertise as well as in-depth knowledge of applications that run on the IBM platform. The firm helps companies to:
- Optimize business applications and achieve operational excellence;
- Obtain responsive, accurate customer support for business applications;
- Extend the capabilities and useful life of enterprise business applications through business optimization services and add-on software solutions developed by PSGi and partners;
- Access enterprise application business and technical training and consulting.