CCC to Host Webinar Series Addressing Current Trends for the Automotive Claims and Collision Repair Industries

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CCC’s Susanna Gotsch to review findings from 2012 Crash Course report and offer insights on business impact for collision repairers and auto insurers

CCC Information Services Inc. announced today that it will host a three-part webinar series addressing current trends for the automotive claims and collision repair industry. Following the release of its annual Crash Course report earlier this month, which looks at how world events, new technologies and the empowered consumer are impacting auto collision repair and total loss costs, CCC will use the webinar series to delve more deeply into these topics and offer actionable insights for how repairers and carriers can remain competitive in today’s environment. CCC compiles Crash Course by drawing upon its extensive data warehouse of auto claims and repair information.

Hosted by CCC’s Lead Analyst Susanna Gotsch, each webinar in the series will focus on a set of interconnected trends and discuss their potential impact on repairer and carrier business performance. Session topics include:

  • Tuesday, April 3 at 2pm CDT. Anatomy of a Total Loss – A discussion on the key drivers for rising total loss frequency and the impact on repair-ability and loss costs
  • Wednesday, April 11 at 2pm CDT. Data – Moving Beyond Data-driven Insights; how to apply data to predict claims outcomes for optimal claims management and improved CSI
  • Monday, April 16 at 2pm CDT. Consumer Preferences and Expectations – the immediate and longer-term impact of a changing vehicle population for the auto claims and collision repair industries

For the complete webinar descriptions and to register, please visit:

For a copy of the 2012 Crash Course report, please visit: and click on the News & Insight link.

CCC Information Services Inc.
CCC brings together what matters most - insight to make the best decisions, connections into the largest auto claims network and superior productivity through an innovative single platform. Founded in 1980, CCC is the nation’s leading provider of advanced software, workflow tools and enabling technologies to the automotive claims and collision repair industries. Its client base includes more than 350 insurance companies and more than 20,000 repair facilities. CCC also delivers the most comprehensive, best-in-class industry insight by leveraging data captured from the millions of transactions processed through its network, and the forward-looking, trusted advisor perspective of its people. You can find out more about CCC Information Services Inc. by visiting the company’s web site at

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Lou Kikos
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