Consona Webcast Explores Cloud's Benefits to Service and Support

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Industry Experts Present Real-World Examples of Service and Support Success on the Cloud and Recommendations for Optimizing the Customer Experience

Consona Corporation (Consona), a worldwide leader in providing customer relationship management (CRM) and enterprise resource planning (ERP) software and services for companies of all sizes, today announced the availability of an on demand webcast entitled "Customer Service in the Cloud: Getting Past the Hype." Co-sponsored by Consona and Amazon Web Services, the webcast features expert insight from Mitch Kramer, senior consultant/analyst at Patricia Seybold Group, and Consona's director of product management, Duane George. Kramer and George illustrate best practices that help today's service and support organizations utilize the cloud to maximize the customer experience and realize greater ROI.

Despite initial concerns over the viability of moving applications such as knowledge management to a cloud environment, the cloud has proven to be an exceptional channel for software hosting, delivering on its promises of infrastructure cost savings, security and flexibility. Now, companies of all sizes trust the cloud with their mission-critical systems, and are realizing even more ROI as their service and support applications reside there. Indeed, service and support has found a natural fit on the cloud, along with the social channels, forums and communities that are now so integral to the service and support operation.

In "Customer Service in the Cloud: Getting Past the Hype," Consona teams with industry luminary Kramer to examine how leading companies are recognizing the most ROI with their service and support hosted on the cloud, and how these companies are using the cloud to provide exceptional customer service. Kramer and George also discuss how the cloud affects best practices such as Knowledge-Centered Support (KCSSM).

"Customer Service in the Cloud: Getting Past the Hype" is now available at https://www2.gotomeeting.com/register/587462538. For additional details, please visit http://www.supportindustry.com/webinars.htm.

About Consona Corporation
Consona Corporation (Consona) is a worldwide leader in providing customer relationship management (CRM) and enterprise resource planning (ERP) software and services for companies of all sizes. Consona is dedicated to becoming a valued business partner by helping each and every customer continuously improve business processes over time. Toward this mission, Consona invests in the people, processes, technology and tools needed to provide its customers with a unique combination of customer care; product fit; a broad range of consulting, IT and business services; and industry expertise. Consona serves more than 4,500 customers worldwide and across a variety of industries. Battery Ventures VI LP and Thoma Bravo LLC jointly own Consona. For further information, visit http://www.consona.com, e-mail infoATconsona.com, or call (888) 8 CONSONA.

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Mitch Briggs
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