The brand demonstrates our determination to succeed, our determination to deliver outstanding customer service and our determination always to put the customer first.
London, UK (PRWEB UK) 25 March 2012
Contract hire and salary sacrifice specialist Tusker has unveiled the results of a complete corporate rebranding exercise undertaken with branding agency Heavenly.
Tusker, market leader in the provision of salary sacrifice cars, believes the essence of good products and customer service is in making everything as simple as possible for the customer.
The new logo, website and corporate communications, introduced in conjunction with Heavenly, have been designed to reflect this concept of simplicity and making life as easy as possible.
"We believe in the power of simplicity but delivering simplicity is actually very difficult," said marketing manager Vicky Anderson, who led the rebranding project team.
"At Tusker, our entire rationale is about making fleet solutions as easy as possible to use for our customers and, according to the research conducted by the brand consultancy with our key stakeholders, that’s exactly what we do.”
"But we didn’t believe our previous branding reflected this. Now we have a new look and image which more accurately portrays what Tusker stands for," she said.
The branding agency was brought in to articulate the new brand design. The first step involved intensive research with Tusker clients and several vehicle manufacturers to better understand what they thought were the strengths of the company. This revealed that although fleet customers often had complicated fleet operations, they felt Tusker’s solutions simplified everything.
A series of internal workshops were then held to understand how Tusker staff felt about the company, what it stood for and what its brand values were. The process identified the Tusker brand personality as being "bright", "helpful" and "down to earth".
Tusker non-executive chairman, Sir Trevor Chinn, told staff: “I think the new branding is great. It shows the pride that all of us have in Tusker and our commitment to its success. The brand demonstrates our determination to succeed, our determination to deliver outstanding customer service and our determination always to put the customer first. “It is the customer experience that makes the brand. We have a differentiated product in salary sacrifice – we must continue to deliver a differentiated experience in customer service,” he said.
Heavenly’s Managing Partner, James Fenner, who led the agency team commented “We are delighted with the results of our work with Tusker. We believe we have created a brand that reflects the values of the company and are delighted by the enthusiasm and passion that the team at Tusker have shown for it.”
Speaking of the new brand, Heavenly’s Founder and CEO, Richard Sunderland, said: “We are delighted to have worked with the Tusker management team on what is such an important project for them. We believe that in helping Tusker champion simplicity in their own industry, that they will continue to drive their own business forward and we are really pleased to be part of that.”