Netop Adds Remote View and Assistance Capabilities to Live Chat software

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Netop Live Guide 5.6 will help businesses provide premium levels of customer service and engagement.

Netop
Remote access and screen sharing have been limited in two-way text, audio and video chat offerings – until now.

Today, Netop announces the launch of Netop Live Guide 5.6 with new Remote Assistance support capabilities, ensuring efficient first-call resolution and faster response to customer issues online.

Using the Live Guide Remote Assistance feature, support staff can provide an enhanced level of support to customers, while still maintaining the industry’s highest security standards.

Whether assisting with website navigation or e-shop checkouts, completing online forms or providing technical assistance, the Live Guide Remote Assistance and Remote View features empower operators to help resolve customers’ technical issues remotely. The new features allow operators to remotely view their customers’ desktops and help both existing and new customers quickly resolve issues.

“Companies are looking to handle inquiries more efficiently while improving the level of satisfaction customers receive online,” said Kurt Bager, CEO, Netop. “Traditionally, remote access and screen sharing have been limited in two-way text, audio and video chat offerings – until now. Netop Live Guide 5.6 blends these features into one easy-to-use, efficient service which is ideal for IT help desk scenarios.”

Along with remote control tools, Netop Live Guide 5.6 includes improvements in the product’s market-leading audio and video chat quality. The new version allows administrators to add layers of security and encryption for confidential audio and video chats.

Live Guide is a powerful tool that helps businesses and organizations from all industries make the most of their online presence. The click-to-chat capabilities of Live Guide represent the next generation of e-customer service and a powerful alternative to business as usual online. With one click of a button, website visitors easily communicate, live and in real time, directly with your online service agents, using text chat, audio and video. Read more about Netop Live Guide here.

About Netop
Netop develops and sells market-leading software solutions that enable swift, secure and seamless transfer of video, screens, sounds and data between two or more computers. The company has three business areas: Secure Remote Control, Classroom Management and Live Chat.

Netop Remote Control is the most secure, trusted and scalable remote support solution on the market today. Used by half of the Fortune 100, it helps businesses reduce support costs and meet security and compliance standards. In Classroom Management, Netop is the world leader in software, helping teachers in 75 countries make teaching with technology easier and more effective. Higher efficiency and better grades are some of the results. And in Live Chat, Netop Live Guide is the live chat solution that helps companies provide better customer service, increase efficiency and sales, and turn website visitors into customers.

Headquartered in Denmark, Netop employs 140 people and has subsidiaries in the United States, Great Britain, China, Romania and Switzerland. The company sells its solutions to public and private clients in more than 80 countries. Netop Solutions A/S shares are listed on the Copenhagen Stock Exchange OMX. Read more at: http://www.netop.com.

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Kami Toufar
Kimball Brand Marketing
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