Street Toyota Offers Chat Feature on Website

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Customers can chat with Street Toyota employees online before visiting dealership to save time with a new chat feature. They can make appointments and ask questions to real Street Toyota employees.

“This chat feature on the Street Toyota website is really easy to use for customers and us,” Duncan said. “The system allows us to communicate with customers a lot quicker and answer all of their questions.”

Street Toyota of Amarillo, Texas offers its customers many opportunities to connect with real Street Toyota employees who can assist the customers with their inquiries and make appointments over the Internet. The link to chat with real Street Toyota employees can be found on Street Toyota’s homepage.

“Talking to potential customers over the Internet saves customers a lot of time,” Alyssa Duncan, Street Toyota Marketing Coordinator said. “We answer questions and make appointments for the customers so that when they come in the process is a lot smoother than if they were just walk-ins.”

Street Toyota employees have trained to be better equipped to answer various questions customers might have on a chat.

“This chat feature on the Street Toyota website is really easy to use for customers and us,” Duncan said. “The system allows us to communicate with customers a lot quicker and answer all of their questions.”

Customers can see the chat icon on the top of the Street Toyota website and if they have any questions about a particular vehicle or special offers they can connect to a live Street Toyota employee. This feature is great for customers that do not have the time to come in at that moment or are unable to talk on the phone.

“We want to make our customer’s experience the best they can receive,” Gus Shamir, Street Toyota Sales Manager said. “If customers chat with us online first and set an appointment, when they arrive we will have the vehicle they want to look at already set aside for them. They do not have to wait. Time is of the upmost importance.”
Street Toyota in Amarillo, Texas was established in 1982. A new 58,000 square foot facility on 9 acres is now open at 45th and Soncy. This is a state of the art facility and the customer's comfort has been emphasized from the ample parking right down to the gourmet coffee. Street Toyota is the first dealer in west Texas to become Signature Certified.

Street Toyota has been a valuable corporate citizen in the Panhandle area. They provide support to area nonprofit organizations such as United Way, Better Business Bureau, Amarillo Adult Literacy, Harrington Cancer Center, Meals on Wheels, Make-a-Wish Foundation, Amarillo Symphony, Amarillo Museum of Art, Amarillo Little Theater, Lone Star Ballet, Discovery Center, Globe News Center for the Performing Arts, CACHA (Hispanic Chamber of Commerce) and many other organizations.

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David Meraz
Interactive 360, Inc.
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