Smart911 Opens Online Voting to Select 9-1-1 Professionals for Smart Telecommunicator Awards

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From Evacuating VP Biden During Wildfires to Protecting a Community from Freed Exotic Animals, Public Invited to Vote on Nominations Detailing 9-1-1 Telecommunicator Excellence

Not only do 9-1-1 telecommunicators diffuse emergency situations and save lives, they can find themselves doing so under unexpected circumstances that necessitate tremendous composure.

Rave Mobile Safety, the trusted software partner for campus and public safety, announced today that online voting has officially opened for the first annual Smart Telecommunicator Awards. For weeks, 9-1-1 call-takers and dispatchers (telecommunicators) from across the U.S. have been nominated by peers and coworkers to receive recognition for their leadership, performance, compassion for callers, ability to inspire co-workers and overall contributions to their Public Safety Answering Points (PSAPs). The public can now review these submissions and vote online through March 30 to determine Smart Telecommunicator Award recipients.

The Smart Telecommunicator Awards are being conducted by Rave Mobile Safety’s Smart911, the trusted database of critical caller data for 9-1-1, in partnership with the Industry Council for Emergency Response Technologies (iCERT). Smart911 will name a national winner at a ceremony during National Telecommunicators Week (April 8-14), and make a donation of $1,000 to the charity of the winner’s choice. Four regional honorees – Northeast, Southeast, Central U.S. and West Coast - will also receive awards, along with a $500 donation to the charities of their choosing.

The submitted nominations illustrate the crucial services that 9-1-1 telecommunicators provide and the situations they encounter, including such diverse examples as:

  •     A New York telecommunicator who took a frantic 9-1-1 call from a mother reporting that her 17-year-old disabled daughter was choking and unable to breath. Drawing off emergency medical dispatch training, the telecommunicator’s instruction saved the victim’s life, with professionalism, compassion and reassurance helping keep the caller calm during a desperate situation.
  •     Two Ohio telecommunicators who found themselves on the front-line of a situation garnering worldwide attention in which a man released 48 exotic animals – including bears, lions and tigers – before committing suicide. Their actions and professionalism amidst this never-before-encountered scenario is cited as preventing serious injury to both citizens and law enforcement.
  •     A Nevada telecommunicator who had a large wildfire breakout, with winds in excess of 50 MPH kicking off spot fires throughout the area. At the same time, U.S. Vice President Joe Biden was speaking at a local high school. The telecommunicator’s deft dispatching skills are credited with managing the prompt evacuation of the Vice President and ensuring public safety from all fires.

“Not only do 9-1-1 telecommunicators diffuse emergency situations and save lives, they can find themselves doing so under unexpected circumstances that necessitate tremendous composure,” said Tom Axbey, chief executive officer of Rave Mobile Safety. “Effective emergency response requires strong public-private partnerships. We encourage the public to read these enlightening nominations and help us recognize these professionals for the positive impact they have on their communities.”

Smart911 is a national system that provides citizens with the ability to enter information that they want to make available to 9-1-1 telecommunicators through a secure website at Information can include children’s photos, medical conditions, disabilities, home addresses of cellphone callers, or other rescue-related information. Smart911 delivers this information automatically with a 9-1-1 call to participating PSAPs. Smart911 enables emergency responders to be more effective because they have access to a rich source of critical health and logistics information before arriving at the scene of an emergency. Smart911 also supports the critical need to effectively capture and manage data for special needs citizens.

About Rave Mobile Safety
Rave Mobile Safety is the most trusted software partner for campus and public safety. Used by leading Institutes of Higher Education and State and Local Agencies, the award-winning portfolio of RaveAlert, RaveGuardian, Eyewitness, Smart911 and SmartPrepare enables millions to feel safe, secure and connected. Rave Mobile Safety is headquartered in Framingham, MA. For more information please visit

About iCERT- the 9-1-1 Industry Alliance
The 9-1-1 Industry Alliance ("9IA") represents the industry voice of the public safety industry. Established in December 2005 by a group of prominent leaders of the 9-1-1 industry, the Alliance plays an important role as the voice of industry companies on public policy issues impacting 9-1-1 and the emergency response system. It is the Alliance's belief that the expertise of industry leaders can assist public policymakers and government emergency communications professionals as they address complex choices regarding advanced 9-1-1 alternatives in the years ahead. Find out more at

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Marty Querzoli
Davies Murphy Group
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