(PRWEB UK) 27 March 2012
Today heralds the launch of a free internet resource to up-skill employees who use phones in their jobs. A British telecoms guru has uploaded a series of videos that put across the main points that everyone who works in an office should learn. There is no charge to view the mini films and they can be watched day or night.
Tony Raynor of Telephone Systems Direct says, “Britain’s population disapprove of outsourcing to foreign call centres. Yet the UK’s business leaders are failing to acknowledge the importance of investing time in phone etiquette. We cannot compete with Rupees per week but we can differentiate on quality. Industry is missing a trick by not improving telephony techniques.”
The telephone training tips have been produced as short movies to aid retention of the knowledge accrued. As these are hosted on the web it means that the diligent can review these “out of hours” and have zero cost.
The intention is to encourage a new focus on the need for handling callers in the most professional way. Shrewd Western companies can re-establish their prowess for delivering world class customer service without any financial investment.
The producers state that their mission is to re-skill administrative personnel and move telecommunications up the commercial agenda. The telephone training video content can be found at http://www.telephonesystemsdirect.co.uk/staff-telephone-training.html