B2B Computer Gets Top ShoreTel Customer Service Rating

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ShoreTel just recognized B2B Computer Products for an extremely high customer satisfaction rate. B2B Computer’s rating is higher than Costco, Apple and Amazon.com.

ShoreTel, the cutting-edge provider of IP unified communications solutions, just recognized B2B Computer Products for an extremely high customer satisfaction rate for the 9-month period spanning July 2011 – March 2012. B2B Computer’s rating is higher than such companies as Costco, Apple and Amazon.com.

While ShoreTel has been conducting a survey of each end user after each installation since 2006, in July 2011 they started using the “Net Promoter Score” ---which measures whether the end-user is a promoter of the manufacturer or installing company. A score of 50 and above is considered to be “world class”; B2B Computer scored a 67.

According to ShoreTel, this reflects an extraordinary level of professionalism, expertise and customer care in system design, network assessment, project management, end-user training and post-sale follow-up.

“Our ShoreTel customer satisfaction rate is indicative of the overall satisfaction that our clients have with all of our products and services,” said Mike Theriault, B2B Computer’s president and CEO. “We have always put a premium on customer service, but it’s rewarding to be recognized by a partner that we respect and value as much as ShoreTel.”

The satisfaction rate is the result of an objective third-party assessment.

B2B Computer is a single-source provider of technology products, manufacturer-certified services, and its own portfolio of signature services. B2B Computer is consistently identified by Inc. magazine as one of the fastest growing companies in the U.S. and by Crain’s as one of the fastest growing and largest privately held companies in the Chicago metro area. In addition to its Addison, Ill. headquarters and multiple distribution points, B2B Computer’s offices are in Chicago; New York; Davenport, Iowa; Beavercreek, Ohio; and San Francisco.

Visit B2B Computer Products’ Media Room at: http://www.B2BComp.com/press/index.php

About B2B Computer Products LLC (http://www.B2BComp.com)
Award-winning B2B Computer Products LLC is consistently identified by Inc. magazine as one of the fastest growing businesses of its type in the U.S. and by Crain’s as one of the fastest growing and largest privately held companies in the Chicago metro area. B2B Computer is a single-source provider of technology products, manufacturer-certified services, and its own portfolio of signature services. As a national business-to-business reseller of computer hardware and software representing hundreds of manufacturers – B2B Computer guarantees a best practice combination of competitively priced customized products and expert services. In addition to its Addison, Ill. headquarters and multiple distribution points, B2B Computer’s offices are in Chicago; New York; Davenport, Iowa; Beavercreek, Ohio; and San Francisco. To contact B2B Computer, call 1-877-222-8857 or visit http://www.B2BComp.com.

B2B Computer on LinkedIn: http://www.linkedin.com/companies/38557
B2B Computer on Facebook: http://www.b2bcomp.com/facebook

B2B Computer Products and b2bcomp.com are trademarks of B2B Computer Products, LLC. All other company and product names may be trademarks of respective companies with which they are associated.

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Jean Rensselar
SMART PR Communications
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