CallPunch has already been implemented as an appointment reminder, emergency notification, and voice broadcasting system
Columbus, Ohio (PRWEB) March 27, 2012
SoftSyl is proud to announce the release of a new outbound calling platform that leverages industry-compliant VoiceXML technology. CallPunch joins the company’s existing portfolio of offerings that are currently used in a wide variety of call centers and other businesses nationwide. The product has already gained much attention as an enterprise scale yet affordable way to reach out to customers via engaging IVR campaigns without setting up a costly in-house infrastructure. The platform is most popular as a cloud-based solution that has a customer-accessible web dashboard. The hosted option includes system management, maintenance, and technical support. CallPunch is also available for on-site deployments.
SoftSyl’s CallPunch VXML dialer can be used by any industry both independently and as an integrated product with the company’s well-establish OmniUVX and AsterUVX platforms. The solution has already been implemented as an appointment reminder, emergency notification, and voice broadcasting system for businesses, such as medical practices, and as a tool to gather medical research data from study participants at major academic institutions. The system is also an ideal solution for political campaigns, non-profit organizations and school systems.
Integrating CallPunch with SoftSyl’s existing IVR platforms allows organizations to deliver actionable content to any phone. This permits interactivity with the callee and the capturing of data to accomplish just about any task, including collecting payments, donations, or responses. In conjunction with phone capabilities, CallPunch uses artificial intelligence to follow-up with callees via email when necessary. The system has been specifically designed to offer do-not-call list compliance and privacy controls. The dialer also seamlessly interoperates with other unified communications platforms, such as Cisco, Avaya, and ShoreTel.
About SoftSyl Technologies
SoftSyl Technologies is a provider of inbound and outbound VoiceXML-based interactive voice response (IVR) technology. The company provides total end-to-end solutions from analysis, design, development, and deployment to on-going support and maintenance, removing multi-vendor dependency. All systems are fully customizable to meet the needs of any industry. SoftSyl has a proven track record of success and has a customer-oriented business model. The company offers pay-as-you-go pricing plans and no long term contracts, bringing enterprise-grade IVR solutions within reach of businesses and call centers of all sizes.
For more information, please visit: http://www.softsyl.com.
SoftSyl Technologies Contact:
S. Khojasteh 8000 Walton Parkway, Suite 222
New Albany, Ohio 43054
Twitter at http://www.twitter.com/SoftSyl