Comtrend Announces New Customer Service Portal

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Comtrend gives Service Provider customers new, streamlined, functionality for efficient RMA processing.

Comtrend, a global supplier of advanced networking solutions, is pleased to announce that it is now offering Service Provider customers enhanced functionality in the processing of RMA’s online. The upgraded portal now allows batch processing via data import, per-item review, and tracking of returned product.

“Since launching our automated RMA portal a little over a year ago, we have been gathering customer feedback regarding what would make the RMA experience with Comtrend as seamless as possible. We feel that the enhancements we’ve added to the portal do just that,” explained Sally Sartor, Vice President of Operations, Comtrend North America. “The number one request from customers, the ability to import all serial numbers and return reasons directly into Comtrend’s RMA system, has been added. Simply importing a two-column spreadsheet will accomplish this now. This will save our customers time and increase the accuracy of input. In addition, customers will now be able to track their RMAs from start to finish. These improvements are further validation of our ongoing effort to enhance our support infrastructure to ensure our customers’ ongoing success.”

Additionally, service providers may now log in and identify the software version loaded on every returning unit as well as a click-to-follow link from the appropriate shipping company. The portal updates are already online and may be accessed through existing login credentials.

About Comtrend

Founded in 1990, Comtrend has become one of the leading global providers of advanced networking solutions. Totaling more than 20 million CPE and new software services, Comtrend is the technology partner of choice for carriers worldwide. Comtrend designs, manufactures, and markets a wide range of networking equipment consisting of bonded DSL, both ADSL2+ and VDSL2, as well as GPON, STBs, VOIP and home networking technologies. Bringing value to consumers through our service provider customers across the world, Comtrend is committed to industry standards, interoperability and market-leading performance. Comtrend’s vision is to bring people together with technology through a focus on innovation and superior service. The company has its North American headquarters in Irvine, California, and offices in Spain, Brazil, the UK, France, the Czech Republic, China and Taiwan. For more information please visit http://www.comtrend.com.

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Dan Knofler
Comtrend
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